Vice President, Patient Experience

Role Overview

At Sodexo Healthcare, we believe that the patient experience is not a moment, it is a journey. It is shaped by every interaction, every environment, and every detail that surrounds care.

We are seeking a Vice President of Patient Experience to lead and elevate how we design, deliver, and continuously improve that journey across our healthcare portfolio in North America.

This role sits within our Client Success and Growth organization, a team focused on strengthening partnerships, improving outcomes, and driving long term value for our clients. This leader will play a critical role in connecting strategy to execution, ensuring that what we promise is consistently experienced by patients, families, and clinical partners.

This is a virtual / remote based in North America. Regular travel is expected to client sites, leadership meetings, and key initiatives

Incentives
Comprehensive benefit package, commission plan, vehicle allowance, remote home office with travel opportunities.
What You'll Do

Define and lead the patient experience strategy across Sodexo Healthcare in North America

Partner closely with operations, account management, and clients to embed experience into daily delivery

Translate insights into actionable programs that improve satisfaction, loyalty, and outcomes

Build scalable frameworks that elevate service excellence across food, environmental services, and other support functions

Serve as a trusted advisor to hospital executives on patient experience transformation

Leverage rounding technology, patient feedback platforms, and experience data to translate real-time insights into actionable improvements in satisfaction, loyalty, and outcomes

Champion a culture where every team member understands their role in the patient journey

To connect Sodexo services to clients’ organizational strategy and return on investment (ROI)

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

Proven leadership experience in patient experience within a hospital or health system environment

Executive-level understanding of patient experience measurement methodologies (including Press Ganey, HCAHPS, and NRC), with a proven ability to convert insights into high-impact, segment-wide patient satisfaction initiatives

Strong understanding of how support services such as food and environmental services impact the overall patient journey

Ability to operate at both a strategic and operational level

Experience influencing senior healthcare leaders and building strong client partnerships

A track record of turning insights into measurable improvements

Clinical experience is a plus, but not required

Certified Patient Experience Professional (CPXP; through The Beryl Institute) preferred, but not required

Passion for improving the human experience in healthcare

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience: 10 yearsMinimum Functional Experience: 10 years