VIP Account Manager

VIP Account Manager
Department: 10-895 - Marketing - Marketing
Employment Type: Permanent - Full Time
Location: Canada - Remote
Reporting To: Daniel Berthold

Description
Why Join DAZN Bet?

At DAZN Bet, we’re redefining the sports betting and gaming experience by combining world-class entertainment with cutting-edge technology. As part of the DAZN ecosystem, you’ll be working at the intersection of sport, media, and gaming—helping us deliver premium, personalised experiences to our most valued customers.

This is a unique opportunity to play a key role in shaping and expanding our VIP program in Canada. You’ll work closely with high-value customers, creating exceptional, tailored experiences that build loyalty and long-term engagement.

We are looking for a VIP Manager to lead the development and management of our VIP customer base in Canada. You will own relationships with high-net-worth players across our online sportsbook and casino, delivering a best-in-class, personalised service.

This is a customer-facing role that requires a strong understanding of VIP engagement, a passion for the gaming industry, and the ability to build lasting relationships that drive retention and value.

Salary Range: $55,000- $65,000

This role can be based in Toronto Remote. The internal job title is VIP Account Manager 

As part of our recruitment process, we may use automated or AI-supported tools to assist with application review and screening. These tools are used to support, not replace, human decision-making. Final hiring decisions are always made by our hiring team.
 

What You'll Be Doing:

Manage and grow a portfolio of high-value DAZN Bet customers 

 Deliver a proactive, personalised, and seamless VIP experience to drive loyalty 

 Build strong, long-term relationships through regular and meaningful engagement 

 Develop detailed customer profiles to tailor offers, rewards, and experiences 

 Ensure compliance and Responsible Gaming principles are embedded in all interactions 

 Monitor customer activity and provide insights, reporting on satisfaction and product feedback 

 Offer bonuses, gifts, and hospitality in line with business and regulatory guidelines 

 Represent DAZN Bet by hosting and attending VIP events and hospitality experiences 

 Meet and exceed defined productivity, quality, and SLA targets 

 Collaborate with marketing and commercial teams to optimise VIP campaigns and offers 

 Support the mentoring and development of VIP Hosts within the team

What You'll Bring:

Minimum of 3 years’ experience in a high-end customer service, VIP, or account management role 

 Strong knowledge of the online gaming / sportsbook / casino industry (essential) 

 Proven ability to manage high-value clients and deliver exceptional service 

 Excellent communication skills, both written and verbal 

 Highly personable, confident, and relationship-driven 

 Strong analytical skills, with experience using Excel or similar tools 

 Well-organised with the ability to manage multiple priorities and deadlines 

 Understanding of marketing and customer lifecycle strategies (preferred) 

 Flexible approach to working hours, including evenings and weekends where required 

 Willingness to travel (~25%) for events and customer engagement