VIP Account Manager

Growe welcomes those who are excited to:

Manage and maintain relationships with VIP / high-value clients;

Act as the main point of contact for assigned accounts;

Provide personalized service and proactive communication;

Monitor client activity and performance metrics;

Identify opportunities for upselling and cross-selling;

Develop strategies to increase client retention and lifetime value;

Handle escalations and complex client issues efficiently;

Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.);

Track KPIs related to retention, reactivation, and revenue growth;

Stay updated on products, promotions, and market trends;

Comply with company policies and security standards.

We need your professional experience:

Fluency in Spanish (mandatory);

Upper-Intermediate to Advanced command of English (written and spoken);

Previous experience as an Account Manager, VIP Manager, or similar role;

Experience in iGaming / fintech / online services (preferred);

An analytical mindset with the ability to interpret client data;

Results-driven with a strong focus on revenue and retention.

We appreciate if you have those personal features:

Strong sales, negotiation, and communication skills;

High level of responsibility;

Experience or strong ability in cross-selling and identifying revenue opportunities;

Proactive mindset, with the ability to anticipate client needs and take initiative;

Creative and out-of-the-box thinking to solve problems and enhance user engagement.

We are seeking those who align with our core values:

GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;

DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;

BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.