Virtual Assistant: Join a Small B2B Software Company
Job Description
We are a small, successful B2B software company based in Sweden, looking for a US East Coast-based Virtual Assistant to help with administrative tasks related to sales and customer service. This role is designed to be flexible and family-friendly, making it a great fit for stay-at-home moms or working moms seeking meaningful part-time work that fits into their busy schedules. Please only apply if you live in the USA - we will not look at any other candidates.
About Us
Our company offers a B2B software product, SQL Spreads (sqlspreads.com), a Microsoft Excel Add-In that enables business users to update and manage SQL Server data.
- 900+ customers in 50+ countries, with a primary focus on the US.
- Customers are mid to large-sized companies, primarily in IT and Finance departments.
- We rely on organic traffic and inbound inquiriestheres no cold calling or direct selling involved.
Your Role
This is a part-time contract role requiring 510 hours per week, with the potential for more hours over time as your familiarity with the role grows.
Responsibilities:
- Customer Support: Check our HelpScout inbox twice daily to respond to first-line inquiries about licensing, product details, and sales. Forward technical issues to our development team when necessary.
- Have calls with customers - answer product/licensing questions, take time to get information about their issues (and send to the development team) and potentially do simple product demos in the future.
- Administrative Support:
- Create quotes and invoices.
- Maintain and update customer information in our systems.
- Assist with end-of-month reporting, such as compiling sales figures and updating records.
- Short-Term Projects: Support tasks like data cleanup, setting up new systems, and coordinating customer interviews or reviews.
- Collaboration: Report to the Customer Service/Marketing/Sales representative and contribute to team goals.
Why This Role Might Be Perfect for You
- You enjoy admin work and bringing structure to workflows.
- Youre a stay-at-home mom or working mom looking for flexible, part-time work that fits into your life.
- Youd like to be part of a small, successful tech company with a remote-first, global team.
- You enjoy helping customers and appreciate a supportive work environment.
What Were Looking For
Experience:
- 5+ years in an administrative roles.
- Familiarity communicating with customers in mid to large-sized companies in the US.
Skills:
- Proficiency in Microsoft Office and Google Docs.
- Strong organizational and time-management skills.
- Fluent English communication (written and spoken).
Availability:
- Located in the US (East Coast), with at least 24 hours of overlap with CET business hours (8am4pm CET).
- Able to commit to 510 hours per week initially.
- Bonus Points: Experience in a tech company is a plus but not required.
What Youll Love About This Role
- Flexible, family-friendly work that accommodates your schedule.
- A long-term opportunity to grow with our team.
- Engaging, meaningful tasks with a focus on organization and collaboration.
- Working with happy customers who appreciate your support.
Apply Now
If this sounds like the role for you, wed love to hear from you!
Apply Job!