Virtual Care Coordinator

Overview

 
Job Title:  Virtual Care Coordinator 
Reports To:  Director of Care Coordinators 
Employment Status:  Full-time, Remote
Virtual Care Coordinator Position Summary: Overall job responsibilities include checking patients in and out, collecting copays, going over insurance benefits, and scheduling follow up appointments as needed.  You will work with internal teams of Care Coordinators to assist with customer service and scheduling efforts and coverage needed at other clinics.  Candidate will work closely with and report to Director of Care Coordinators. 
 
What Does This Mean?: 
The Virtual Care Coordinator will not replace current Care Coordinators – they will assist with staffing shortages and coverage as needed 
The Virtual Care Coordinator will be the face of the kiosk in the waiting room for patients to check in 
This Care Coordinator will be able to assist multiple clinics with the check-in process (depending on the clinic size) 
Assist with various front office duties such as reminder calls, POC reports, scheduling new evaluations. 

Responsibilities

Position Summary: 
Interface with patients/customers via telecommunications prior to, during and after appointments 
Develop and maintain customer relations 
Coordinate with various staff within PappasOPT to ensure patient/customer requests are handled appropriately and in a timely manner 
 
Duties and Responsibilities: 
Create positive first impressions with all patients/customers 
Display outstanding service to all internal and external customers 
Schedule patient appointments using established systems 
Perform data entry of protected health information 
Collect and document patient payments 
Fax, mail and file medical records and other sensitive documents 
Communicate effectively with clinic and billing staff regarding patient matters 
Communicate effectively with referring providers and their office staff 
Participate in educational activities and attend staff meetings 
Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations 
Perform other work-related duties as assigned 
 This job has no supervisory responsibilities at the current time

Qualifications

Education: 
High School Diploma or GED 
Skills/Experience: 
Required: 
Candidate must be friendly and enjoy helping others 
Ability to operate a computer and basic office equipment 
Ability to operate a multi-line telephone system 
Skill in answering a telephone in a pleasant and helpful manner 
Ability to read, understand and follow oral and written instructions 
Ability to establish and maintain effective working relationships with patients, employees, and the public 
6-8 months of experience working as a Care Coordinator for PappasOPT preferred and not required.  
Preferred: 
Knowledge of computer programs  
Knowledge of business office procedures 
Experience in customer service 
Physical Demands: 
Sitting and standing associated with a normal office environment 
Manual dexterity needed for using a calculator and computer keyboard 
Regularly required to talk and hear 
Frequently required to use hands and fingers, handles, tools or controls 
Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl 

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at careers@goconfluent.com.