Virtual Medical Assistant (Marketing)

Job Overview

Our client in the healthcare and behavioral health space is seeking a detail-oriented and tech-savvy Virtual Medical Assistant (VMA).

This role requires a blend of medical administrative support and digital coordination, including patient management, scheduling, CRM workflow support, and light digital marketing interaction through patient engagement channels.

The ideal candidate will be comfortable working in a fast-paced, semi-asynchronous environment while managing both clinical documentation tasks and patient-facing digital communication.

Core Responsibilities

Patient & Administrative Support

Manual data entry into EHR systems (evaluation & treatment documentation)

Manage patient appointment scheduling and calendar coordination

Handle follow-ups for cancellations, rescheduling, and patient updates

Maintain accurate and up-to-date patient records

CRM & Workflow Management

Support scheduling workflows using GoHighLevel CRM

Assist in managing patient communication pipelines through CRM systems

Ensure proper tracking of patient interactions and appointment flow

Digital & Marketing Support

Assist with patient communication coming through ads and social media platforms

Support coordination of inquiries from digital marketing campaigns

Assist with light social media and digital engagement tasks as needed

Required Experience & Skills

Experience in healthcare administration or virtual medical assistance

Strong proficiency in manual data entry with high attention to detail

Experience with GoHighLevel CRM

Familiarity with Athena Health (preferred)

Exposure to Aesthetic Record (preferred but not required)

Ability to work in PST hours, including flexible coverage when required

Strong organizational and communication skills

Preferred Profile

Background in healthcare, wellness, medspa, or aesthetic clinics

Exposure to digital marketing or social media coordination

Familiarity with wellness treatments such as Cryotherapy, Red Light Therapy, etc.

Comfortable working in a semi-asynchronous, fast-moving environment

Schedule Expectations

Part-time initially with strong potential for full-time conversion

Daily coordination call at 9:30 AM PST

Flexible working arrangement aligned with client needs and time zone

Work Environment

Fully remote

Fast-paced healthcare + digital patient engagement setting

Requires responsiveness and strong multitasking ability