Voice AI & Conversational AI Consultant (Audit, Optimization & Deployment)

# **Job Title: Voice AI & Conversational AI Consultant (Audit, Optimization & Deployment)**

## **Role Overview**

We are seeking an experienced **Voice AI & Conversational AI Consultant** to **audit, refine, and optimize** an existing AI automation system built for a high-ticket coaching program (90-Day Career Accelerator).
• *Important:**

This role is **NOT starting from scratch**.

We already have:
• Scripts written
• Initial voice AI and conversational AI logic built
• Early-stage implementation underway

Your role is to **review what exists, identify gaps, improve performance, ensure readiness, and elevate the system to a production-ready, professional standard**.

This is a **consultative, audit-driven role** that requires both **strategic judgment and technical execution**.

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## **Primary Focus Areas**

### **1. Voice AI Audit & Optimization (Top Priority)**

Audit and improve existing **AI voice agents** handling:
• *Outbound Voice AI**
• Appointment reminders (date, time, timezone, location)
• Missed appointment / no-show follow-ups
• Pre-call confirmations
• Post-call next-step follow-ups
• Light qualification and call routing
• *Inbound Voice AI**
• Answering questions about the 90-Day Career Accelerator
• Basic customer service and FAQs
• Determining caller intent
• Escalating sales-ready or complex calls to human staff
• *Audit & Improvement Expectations**
• Review existing call scripts and logic
• Identify where conversations feel robotic, rushed, or unclear
• Improve natural dialogue flow, pacing, and listening behavior
• Ensure agents ask clarifying questions when needed
• Optimize escalation logic (AI → human handoff)
• Confirm agents stay on-brand, professional, and human-sounding
• Validate readiness for real-world call volume

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### **2. Conversational AI Audit & Optimization (Text-Based Channels)**

Review and enhance conversational AI across:
• SMS / text messaging
• Instagram DMs
• Facebook Messenger
• CRM-based messaging flows

Responsibilities include:
• Auditing existing message scripts and flows
• Improving clarity, tone, and engagement
• Ensuring logical sequencing and follow-up timing
• Reducing friction and confusion in conversations
• Improving booking, confirmation, and response rates
• Aligning messaging tone with a premium coaching brand

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## **Audit & Consulting Responsibilities (Critical)**

This role requires **strong audit capability**, including the ability to:
• Review existing AI workflows end-to-end
• Identify logical gaps, redundancies, or breakdown points
• Assess conversation quality, not just technical execution
• Provide **clear written feedback** on what works and what does not
• Recommend specific improvements (not vague suggestions)
• Distinguish between “good enough” and “production-ready”
• Validate readiness for scale and client-facing use

You must be comfortable **critiquing existing work**, improving it, and explaining *why* changes are needed.

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## **Technical & Systems Knowledge Required**

Candidates must demonstrate experience with:
• Voice AI systems (inbound & outbound)
• Conversational design and dialogue logic
• Script-based and intent-based AI flows
• CRM integrations (e.g., GoHighLevel, Twilio, or similar)
• Call routing, tagging, and logging
• SMS and social messaging automations
• Workflow documentation and logic mapping
• Testing and QA for AI conversations

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## **Compliance & Professional Standards**
• Understanding of TCPA and consent-based calling/messaging
• Proper handling of disclosures when AI is used
• Data privacy and secure handling of personal information
• Ability to explain safeguards clearly and professionally
• Audit-ready documentation when requested

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## **Required Experience**
• Proven experience auditing or optimizing AI systems (not just building)
• Experience with voice AI in real business environments
• Strong conversational design instincts
• Ability to think from both **user experience and business outcome**
• Independent, consultative mindset
• Clear communicator (written + verbal)

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## **What This Role Is NOT**

❌ Not a beginner role

❌ Not a VA position

❌ Not prompt-only work

❌ Not a “build from zero” engagement

This is a **refinement, audit, and optimization role**.

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## **Deliverables**
• Audit summary of current Voice AI and Conversational AI systems
• Specific recommendations for improvement
• Refined scripts and logic where needed
• Optimized workflows ready for live use
• Documentation of changes and rationale
• Final readiness confirmation for deployment

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## **How to Apply**

Please include:

1. Your experience auditing or improving existing AI systems

2. Voice AI projects you’ve worked on (sales, support, scheduling, etc.)

3. Platforms/tools you specialize in

4. How you typically approach audits and optimization work

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