VP, Customer Operations

Help Us Revolutionize Global Trade at Orderful

Orderful is reinventing how businesses connect and trade. We modernize EDI - the backbone of $5T+ in global commerce - so companies can click-to-trade with any partner fast. We’re Series B and among the fastest-growing in supply-chain tech, with 2× YoY growth. We’re hiring a VP, Customer Operations to build the post-sales engine that gets customers live in days, scales to thousands of partners, and delivers a world-class experience. Our culture is high-ownership, high-tempo, and low-ego - we iterate quickly, care deeply about customers and teammates, and love turning manual operations into products. If that sounds like you, let’s talk.

The Opportunity

You’ll own the full post-sales experience - from setup and integration through testing, and support. Your mission is to turn today’s onboarding and support process into a scalable, automated, and customer-delighting engine. In the next 12–18 months we must:
• Cut onboarding time dramatically (e.g., go-live in hours and days, not months).
• Scale throughput (100s customer go-lives in a month in a repeatable manner).
• Improve core economics (bring services payback 12 months)
• Enable revenue teams to improve retention (GDR toward 95%, NRR 110%).
• Manage a network of 3rd party partners to help customers test and go-live with with trading partners (100% testing through outsourced vendors, testing complete in days)
• Deliver customer delight through a support team by delivering industry leading support (time to first response