VP, Global Scaled Customer Success - SMB/Commercial
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit
www.saviynt.com
.
Location: United States – Preferably El Segundo, CA (flexibility for remote candidates
with exceptional experience)
The Vice President of Global Scaled Customer Success will lead Saviynt’s scaled Customer Success function for commercial accounts under $150,000 ARR, driving retention, growth, and advocacy across SMBs globally. This role is responsible for designing and optimizing scalable, digital-first programs that combine automation, personalization, and data-driven insights to deliver value-rich customer experiences. The VP will also build and mentor a high-performing team of CSMs and champion the use of Gainsight to execute tech-touch journeys at scale.
What You'll Be Doing: The Impact You'll Make
Customer Success Strategy
Scaled Customer Success Programs
Team Leadership & Enablement
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.