VP of Operations
LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale, and agility required by the enterprise. Our global expertise spans over 145 countries and more than 1,000 language locales. Founded in 2010, LXT is headquartered in Toronto, Canada with a presence in the United States, UK, Egypt, India, Turkey, and Australia. The company serves customers in North America, Europe, Asia Pacific, and the Middle East.
We are hiring VP of Operations who serves as a strategic leader responsible for end-to-end delivery, sourcing, and operational excellence across LXT’s global delivery teams. This role acts as the integrator between Sourcing, Delivery, Quality, and Operational Excellence, ensuring scalable execution aligned with corporate strategy, client expectations, and financial targets.
The VP of Operations defines and drives the transformation from traditional service delivery toward a data-driven, AI-enabled operating model, including the evolution of human-powered data into agentic and automated systems.
Key responsibilities & duties:
Partner with Executive Leadership to define and execute the global operations strategy aligned with LXT’s growth and profitability goals
Establish the operating model across delivery and quality functions
Drive adoption of automation & AI-led capabilities across operations
Act as the executive sponsor for operational transformation initiatives
Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as GM, utilization, cost-to-deliver, and quality performance
Drive continuous improvement through KPI tracking, reporting, and intervention
Oversee operational budgets and cost optimization strategies
Lead and develop delivery team members across global regions
Oversee development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems
Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management
Partner with the growth team to support strategic opportunities and solutions development
Client POC, ensuring consistent delivery experience and adherence to contractual requirements
Act as an escalation point for complex client issues
Drive succession planning and leadership capability development
Establish a high-performance culture aligned with LXT values
Manage cross-functional dependencies across Sales, HR, Tech, and Finance
Qualifications:
Bachelor’s degree required; MBA or advanced degree preferred
8-12 years of experience in operations leadership, preferably in AI data services, BPO, or technology-enabled services
Proven experience leading global, multi-functional teams
Strong understanding of sourcing and workforce operations, project, delivery, quality management, and financial planning and margin optimization
Demonstrated experience in operational transformation or automation initiatives
Excellent executive communication and stakeholder management skills
Strong analytical, problem-solving, and decision-making abilities
Additional information:
We are an equal opportunity employer and ensure that no applicant is subject to less favorable treatment on the grounds of gender, gender identity, marital status, race, color, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependents, physical or mental disability. Any hiring decision is made on the basis of skills, qualifications, and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society, and the planet.