VP of Operations

The VP of Operations serves as a strategic leader responsible for end-to-end delivery, sourcing, and operational excellence across LXT’s global delivery teams. This role acts as the integrator between Sourcing, Delivery, Quality, and Operational Excellence, ensuring scalable execution aligned with corporate strategy, client expectations, and financial targets.

The VP of Operations defines and drives the transformation from traditional service delivery toward a data-driven, AI-enabled operating model, including the evolution of human-powered data into agentic and automated systems.

Key responsibilities & duties:

Partner with Executive Leadership to define and execute the global operations strategy aligned with LXT’s growth and profitability goals

Establish the operating model across delivery and quality functions

Drive adoption of automation & AI-led capabilities across operations

Act as the executive sponsor for operational transformation initiatives

Own performance across delivery, including quality, throughput, SLAs, client management, and KPIs such as GM, utilization, cost-to-deliver, and quality performance

Drive continuous improvement through KPI tracking, reporting, and intervention

Oversee operational budgets and cost optimization strategies

Lead and develop delivery team members across global regions

Oversee development of scalable workflows and SOPs, data and reporting infrastructure, and workforce systems

Champion the buildout of platform automation and improvements, expert intelligence capabilities, and AI-driven quality management

Partner with the growth team to support strategic opportunities and solutions development

Client POC, ensuring consistent delivery experience and adherence to contractual requirements

Act as an escalation point for complex client issues

Drive succession planning and leadership capability development

Establish a high-performance culture aligned with LXT values

Manage cross-functional dependencies across Sales, HR, Tech, and Finance

Qualifications:

Bachelor’s degree required; MBA or advanced degree preferred

8-12 years of experience in operations leadership, preferably in AI data services, BPO, or technology-enabled services

Proven experience leading global, multi-functional teams

Strong understanding of sourcing and workforce operations, project, delivery, quality management, and financial planning and margin optimization

Demonstrated experience in operational transformation or automation initiatives

Excellent executive communication and stakeholder management skills

Strong analytical, problem-solving, and decision-making abilities