W2 Role :: Product Manager :: 100% Remote (Able to work in EST hours)

Job Title Product Manager

Location 100% Remote (Able to work in EST hours)

Duration 12+ months CTH possibility

W2 Role

Job Description

Education/Certifications
• Bachelor's degree
• Certified SAFe Agilist, CSPO, or A-CSPO strongly preferred

Experience/Minimum Requirements
• At least 7 years of experience in software, technology, program management and program implementation
• At least 3 years of experience in product management using agile framework
• Experience with agile approaches and concepts including Scrum, Kanban, XP or equivalent.
• Experience with the ServiceNow platform; role will specifically support Customer Service Management (CSM) and Field Service Management (FSM) modules

Key Responsibilities:
• Responsible for clearly understanding the vision for the product and communicating the vision to delivery teams
• Responsible for understanding various users of the product, including other systems that may consume the product, in order to ensure that they are building a product that provides value to the users
• Responsible for conducting the necessary research and analysis to fully understand the Product's needs and requirements
• Work with Product Manager, Scrum Master and Development team in maintaining a well-refined and prioritized backlog of sufficient length to support the team's velocity
• Responsible for making sure that the team understands the context of the stories in the backlog and that the team has adequate information to deliver the stories
• Responsible for working with the delivery team to write and refine user stories
• Ensures the product is demonstrated to the business and stakeholders and confirms that the product being delivered meets the business needs
• Works with the delivery team on a daily basis to answer questions and review/approve stories being developed
• Responsible for developing test plans for individual stories and testing the stories to ensure it meets the business requirements
• Work with the Product Manager to develop end to end test case and assist in planning, sequencing, coordinating and helping users to carry out UAT
• Help in the creation of personas, journey maps, empathy maps, surveys or utilize other tools and techniques to ensure the product users are well understood by the delivery team
• Create burn up charts or other forecasting in order to set business expectations around prioritization and what may be in a given release
• Create an environment of continuous improvement by using data to answer questions
• Bring in the latest innovative thinking and ideas from the Agile community to increase agility, leveraging lean, scrum, kanban, and other agile thinking

Education/Certifications
• Bachelor's degree
• Certified SAFe Agilist, CSPO, or A-CSPO strongly preferred

Experience/Minimum Requirements
• At least 7 years of experience in software, technology, program management and program implementation
• At least 3 years of experience in product management using agile framework
• Experience with agile approaches and concepts including Scrum, Kanban, XP or equivalent.
• Experience with the ServiceNow platform; role will specifically support Customer Service Management (CSM) and Field Service Management (FSM) modules

Skills and Qualifications
• Track record of successfully deploying products that involve multiple cross-functional teams from initiation to delivery
• High degree of initiative and capacity to lead multiple priorities of significant scope in a fast-paced environment.
• Practical experience creating stories and grooming backlogs
• Proven ability to translate a product vision into an action
• Can demonstrate techniques for quickly and effectively understanding a client domain and product
• Demonstrated experience in helping stakeholders identify business value/objectives and using this to prioritize work
• Demonstrate ability to effectively negotiate between competing stakeholders to ensure highest value objectives are met
• Demonstrate an understanding of 'Personas' and how to identify users and create personas to represent them
• Experience working in multiple Agile environments as a Product Owner
• Experience in both agile and lean software development values and principles
• Demonstrate how to breakdown product features into well-defined stories with acceptance to create a product backlog
• Has experience in healthy conflict resolution and finding the best solutions to address issues and work effectively through disagreements

Akshit Sisonia - Sr. Technical Recruiter

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