Wayfair: Virtual Designer
Description:
Deliver on sales and service KPIs, productivity standards, through one on one virtual design consultations
Comfort with working remotely and ability to navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space
Create elevated designs for customers using preferred design tools to create moodboards, 2D floor plans, products lists, and style inspiration
Leverage your sales and interior design expertise in the furniture space to help navigate our customers through their design needs and purchases
Stay informed with marketplace and design industry trends. Guide customers through their questions on product features and functionality, style and product coordination, and sample requests
Efficiently manage your time and always put the customer experience first
Ask great questions that allow you to provide a complete sales solution for your customers
Exemplify a positive and... professional attitude on a daily basis with customers and your team members
Bring a willingness to share innovative ideas and solutions to continuously improve team operations
Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
Grow through world class training and continuous career development. Youll be trained on our offerings, software, processes and supplier customizations and offerings
Manage your pipeline via Salesforce CRM
Requirements:
2+ years of sales experience required (preferably in a design related environment), 4+ years preferred
Interior design certification or degree, 1 year of Interior design experience preferred
Passion for great customer service and a drive to exceed sales targets
Understanding of basic design principles including spatial planning, fabric selection, interior design styles and trends
Strong organization, self-motivation, communication and relationship management skills
Track record of thriving in a fast paced and changing environment
Strong desire to see the teams around you succeed
Demonstrated use of technology to drive business results, affinity for virtual communication and video conferencing
Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi)
Dedicated private workspace (Wayfair provides all necessary computer equipment)
Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
Bachelors degree or college diploma equivalent preferred
Benefits:
Get matched with a continuous stream of customers without spending money on sales & marketing and without commuting to meetings or appointments
401K matching, health insurance, partnerships with gyms and fitness studios
Employee discounts at Wayfair and local businesses
Collaborative work environment and team culture
Sales contests for additional earning potential
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