Web Services Project Coordinator

Web Services Project Coordinator

We're looking for a Web Services Project Coordinator who enjoys working directly with customers, managing multiple website projects, and building clean, professional websites using a template-based, managed Wordpress CMS platform. This role combines front-end web design and project management—guiding customers through a structured website build process from kickoff to launch.
What You'll Do
• Coordinate 25-30 customer website projects using a phased approach
• Serve as the primary point of contact for customers and guide customers through the design process, including theme selection, styling, and website content integration.
• Build and design websites using pre-designed templates (no custom development) and assisting customers in utilizing integrated CRM software features.
• Provide expert advice on website best practices and process efficiencies
• Provide CMS training to customers through both one-on-one sessions and live webinars, ensuring they feel confident managing their websites post-launch
• Utilize project management tools (such as GuideCX) to track project progress, manage timelines, and maintain organization across multiple projects
• Communicate progress, manage timelines, and set clear expectations
• Collaborate with a supportive, close-knit web services team
What This Role Is (and Isn't)

Front-end web design + project coordination

Customer-facing and collaborative

Not back-end development

Not custom websites or graphic design

Not a content-writing role
What We're Looking For
• 2+ years of experience in web design, website project management, or a similar role
• Experience working with a CMS (WordPress preferred; Beaver Builder a plus) and CRM platforms
• Familiarity with HTML5, CSS, Bootstrap, and JavaScript frameworks such as JQuery is a plus
• Strong communication, organization, and time-management skills
• Comfort managing multiple projects and customer conversations
Why Join Us
• A collaborative team that genuinely supports each other
• Visible impact on customer success
• Room to grow within the web services team
What You'll Get In Return
• Medical, dental, and vision coverage
• Company contributions to HSAs and FSAs
• Company-paid life insurance
• Company-paid long-term disability insurance
• Company-paid critical illness insurance
• 401(k) retirement plan with company match that is immediately vested
• Responsible Time Off (RTO)
• Volunteer Time Off (VTO)
• 13 paid holidays
• Employee referral program
• Fun employee-led groups fostering an inclusive, connected workplace