Weekend Admissions Coordinator – Remote | Phoenix, AZ

Overview

Hourly Pay: $24.00 an hourSchedule: Saturday – Sunday | 7:00 AM – 5:00 PM (Arizona Time)Employment Type: Part-Time (Weekend Shift)Location Requirement: Must reside in the Phoenix, AZ metro area (Chandler-based team)

Are you a compassionate, results-driven professional with experience in behavioral health, mental health, healthcare admissions, or high-touch sales? Do you excel in fast-paced, phone-based environments where empathy and performance go hand-in-hand?

At Embark Behavioral Health, we’re seeking a Weekend Admissions Coordinator who can combine clinical sensitivity with strong sales and conversion skills to help families take their first step toward life-changing care.

This is more than a call center role, it's a mission-driven admissions and sales position where your ability to connect, guide, and influence directly impacts access to mental health treatment.

Responsibilities

Manage inbound calls and digital inquiries from families seeking mental and behavioral health treatment, serving as the first point of contact

Utilize consultative sales techniques to guide families toward appropriate levels of care and confidently move conversations toward admission decisions

Conduct structured phone screenings evaluating client needs, urgency, and clinical appropriateness

Identify potential barriers to admission and proactively offer solutions to support timely access to care

Provide trauma-informed, empathetic communication while building rapport with parents, guardians, and referral sources in high-stress situations

Serve as a trusted guide for families navigating vulnerable, time-sensitive decisions related to treatment

Collaborate cross-functionally with clinical, operations, and utilization review teams to ensure seamless admissions and continuity of care

Maintain accurate documentation in Salesforce (or similar CRM), track pipeline activity, and consistently meet conversion, quality, and responsiveness metrics while ensuring HIPAA compliance.

Qualifications

Required Qualifications

2–3+ years of experience in one or more of the following:

Behavioral health / mental health

Healthcare admissions or intake

High-volume call center or inside sales

Proven ability in consultative sales, intake coordination, or conversion-focused roles

Strong verbal communication, active listening, and objection-handling skills

Ability to remain calm and effective in emotionally sensitive or urgent situations

Experience using CRM systems (Salesforce preferred)

Preferred Qualifications

Background in behavioral health treatment settings or substance use recovery

Experience with insurance verification, intake coordination, or utilization review support

Associate’s or Bachelor’s degree in healthcare, psychology, or related field

Benefits

Embark is an Equal Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.