Weekend Customer Service Representative

Customer Service Representative (Weekend Calls & Appointment Booking)

We are looking for a reliable and professional Customer Service Representative to answer inbound calls and book appointments for our home service company on Saturdays and Sundays. This role is perfect for someone who has excellent communication skills, can handle customers professionally, and is comfortable working in a fast-paced environment.

Responsibilities

Answer inbound customer calls in a professional and friendly manner

Respond to customer questions and provide accurate information about services

Schedule and confirm appointments using our booking system

Follow call scripts and company procedures when needed

Handle missed calls, voicemails, and follow-up communication

Maintain detailed notes and customer records

Provide excellent customer service and create a positive customer experience

Requirements

Previous customer service or call center experience preferred

Strong English communication skills (spoken and written)

Comfortable handling high call volumes

Ability to multitask and stay organized

Reliable internet connection and quiet work environment

Experience with CRM or scheduling software is a plus

Professional, positive, and dependable attitude

Schedule

Saturdays and Sundays

Flexible hours depending on call volume

Potential for additional weekday hours in the future