Weekend Dispatcher

Radiant Plumbing & Air Conditioning

Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out, we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain, apply today and join the best in the business!

Job Title: Weekend Dispatcher

Schedule: Friday-Tuesday | Wednesday & Thursday Off | 9:00 AM-6:00 PM CST

The Good Stuff

Medical, Dental, and Vision Insurance

Pet Insurance

Work from Home

Employee Discounts

401(k) with 4% company match

PTO, Paid Holidays, and Paid Parental Leave

Company-provided laptop, monitor, and headset
About the Role

This is a dispatch-first role with added responsibility. The primary focus is coordinating technicians, managing schedules, and keeping daily operations running smoothly. In addition to dispatching, this role supports inspections and special projects, making it a great fit for someone who likes staying close to the action and contributing beyond the basics.

Weekend coverage is critical to our success, so we are looking for someone who thrives in a fast-paced environment, can think on their feet, and knows how to keep technicians productive while delivering a 5-star customer experience.

Job Duties

Dispatch and coordinate technicians based on call priority, location, and skill set

Build, manage, and adjust technician schedules in real time

Debrief technicians and monitor workflow throughout the day

Communicate clearly and proactively with customers regarding appointment updates and schedule changes

Track technician performance and support operational goals

Assist with inspections, including scheduling, coordination, and follow-up

Support special projects related to operations, scheduling improvements, and workflow efficiency

Partner with leadership to keep the dispatch function operating at a high level

Help manage weekend demand and ensure technicians are set up for success

Our Ideal Candidate

ServiceTitan experience is required

Home services industry experience is strongly preferred

Comfortable in a fast-paced, high-volume dispatch environment

Highly organized with strong attention to detail

Strong critical-thinking and problem-solving skills

Able to multitask and shift priorities quickly

Delivers a consistent 5-star customer experience

Empathetic, upbeat, and professional with customers and technicians

Confident under pressure and able to hold firm when needed

Driven, dependable, and takes ownership of outcomes

Able to work the Friday-Tuesday schedule from 9:00 AM-6:00 PM

What You Need

High school diploma or GED

1+ year of dispatch experience, preferably in a technician-based environment

Proficiency with Microsoft Office or Google Suite

ServiceTitan experience required

Strong organizational skills with the ability to manage competing priorities

We are Radiant. Hard to join. Harder to leave.