Welcome Desk - Program Assistant

LA Family Housing is a leading non-profit agency in Homeless Services and Real Estate Development. The Program Assistant is responsible for handling administrative responsibilities at the Welcome Desk, providing support to ensure efficient operations, and creating a welcoming environment for guests.

Responsibilities

• Creates a welcoming and engaging environment for all guests
• Welcomes, triages, checks in and guides guests arriving to LAFH service centers at The Campus
• Receives online and phone referrals. Schedules appointments to meet with appropriate LAFH staff
• Answers welcome desks phone lines
• Collaborates with cross departmental teams and security
• Facilitates receiving, tracking and mail pick up for participants and delivering mail to sites
• Sorts, tracks, delivers packages to campus-based staff and storage rooms and delivers to satellite sites as needed
• Ensures welcome desk, service center and intake rooms are prepared for participant and staff use
• Stocks basic needs supplies and food for participants coming to service center
• Completes administrative tasks such as creating agendas, memos, copies, fax, scan and uploading documents etc. as directed by supervisor
• Stocks LAFH programs messaging materials, resources guides, program guides
• Provides crisis intervention and de-escalation
• Coordinates with internal and external stakeholders to ensure all guests needs are addressed to our best ability
• Ability to work a flexible work schedule, including evenings and weekends as needed
• Additional tasks, projects, and responsibilities as assigned by supervisor

Skills

• Fluent in English required
• Typing, numeric keypad, and computer skills (e.g. Excel, Word, Zoom, web-based scheduling software)
• Excellent verbal and written communication skills
• Strong organizational skills
• Ability to manage time effectively and meet deadlines
• Team player with customer service orientation
• Maintain and execute confidential information according to HIPAA standards
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Ability to work a 9/80 work schedule
• At least one (1) year of administrative/clerical experience
• Bilingual in Spanish preferred

Benefits

• Health
• Dental
• Vision
• Life Insurance
• 403B Retirement Plan
• 529 Education Savings Plan
• Long Term Disability
• Employee Assistance Program
• Flexible Spending Accounts (FSA)
• Legal Access Plan
• Employee Appreciation Program
• Company Sponsored Employee Events
• Staff Development
• 9/80 Alternative Work Schedule
• Paid Sick
• Vacation
• 13 Observed Holidays
• Public Service Loan Forgiveness Program Eligibility

Company Overview