XTN-119D438 | RENEWALS MANAGER

At Zoom, we believe renewals are more than a transaction -  they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success.

We’re looking for a highly motivated Renewals Manager to join our EMEA team, focused on our Education customers. This role is centred on proactive outbound engagement, helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value-led conversations.

If you thrive in a high-activity environment and know how to turn conversations into meaningful opportunities, this role is for you.

• Work from the comfort of your own home
• Comprehensive healthcare benefit for you and your dependents
• Mental wellbeing programs for you and your dependents
• Competitive time off and vacation policy
• Thriving workplace culture centered on caring, diversity, and inclusion

What You’ll Do

Drive proactive customer engagement

Own outbound engagement across a defined Education Book of Business (EMEA)

Deliver high-volume daily calling, with clear expectations on minimum connected calls per day

Build momentum through consistent follow-ups and structured outreach

Owns the commercial conversation and offerings for direct & indirect customers- this includes ability to quote in Salesforce

Lead value-based conversations

Use playbooks and messaging frameworks to guide discussions

Shift the narrative from price to value, outcomes and ROI

Understand customer needs and position Zoom Workplace for Education Bundles accordingly

Convert conversations into pipeline

Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)

Meet minimum conversion targets from connected calls to RMALs

Ensure every opportunity is clearly defined within Salesforce

Execute with operational excellence

Maintain high-quality CRM hygiene in Salesforce (SFDC)

Submit all leads with complete, actionable notes within SLA

Track activity, performance and conversion metrics consistently

Collaborate to win

Partner with Renewal Managers and Account Executives

Share insights to continuously improve messaging, playbooks and customer approach

What Success Looks Like

Consistently achieving daily connected call targets

Strong conversion rates from calls to RMALs

High-quality, actionable pipeline creation

Demonstrating a consultative, value-first mindset in every interaction

What You Bring

Confident communicator with a willingness to learn

Resilient and motivated in a high-activity, outbound environment

Coachable, with a positive attitude and openness to feedback

Organised, with good attention to detail in CRM and admin tasks

Eager to build skills in consultative, value-based selling

Requirements

Fluent English (essential)

Additional European languages (desirable)

Experience working across EMEA markets (preferred)

Based in the Philippines

Bachelor’s degree or equivalent experience

Experience with Salesforce (preferred)

Renewals experience (preferred)

• Additional relevant knowledge or experience related to the above requirements will be considered an advantage.