Account Coordinator

accessiBe is the category leader in web accessibility solutions, empowering businesses to create digitally inclusive experiences. They are seeking a highly organized, proactive Account Coordinator to manage customer interactions and ensure accounts are supported for long-term success.

Responsibilities

• Manage a high volume of daily customer interactions via phone and email with professionalism, accuracy, and urgency
• Provide proactive support to customers to identify potential issues and resolve them before they escalate
• Partner closely with internal teams to ensure accounts are set up for success and operating smoothly
• Maintain comprehensive account records by tracking all communications, deliverables, and follow-ups, and actively hunting for and establishing relationships with key decision-makers
• Execute ad hoc account-related tasks as needed, including reporting, coordination with internal departments, and process documentation
• Identify trends or recurring issues and share insights to help streamline operations and reduce reactive work
• Contribute to continuous improvement efforts, offering feedback on tools, workflows, and customer experience enhancements

Skills

• 1–2 years of experience in customer service, account coordination, or client support (business to business experience preferred)
• Exceptional written and verbal communication skills, with the ability to handle multiple customer conversations simultaneously
• Strong organizational skills and attention to detail — able to manage multiple priorities in a high-paced environment
• Proactive problem-solver with a positive, team-oriented attitude
• Comfortable using CRM and ticketing systems (e.g., Salesforce, Zendesk)
• Ability to stay calm under pressure and maintain professionalism in all interactions
• Basic computer literacy (comfortable navigating the internet, email, and simple software tools)
• Strong communication skills and a confident phone presence
• Ability to manage high call volumes while maintaining quality service
• Quick learner who can adapt to new systems and processes
• Organized and reliable, with strong attention to detail
• Positive, customer-first attitude
• Previous customer service, call center, or related experience
• Familiarity with CRMs (Salesforce, HubSpot, etc.)

Benefits

• Career Planning and Growth Opportunities
• Opportunity to be a key employee of the world leader in online accessibility
• Hybrid - this role will be based in Philadelphia, PA area

Company Overview