Account Manager

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn Austin, LA and NY, was named a 2024 Deloitte 2024 Technology Fast 500 winner, Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

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Account Manager

We are seeking an Account Manager to manage renewals and account relationships for our Mid-Market customer segments. This role focuses specifically on business relationship management, renewal processing, and growth opportunity identification. The successful candidate will serve as the primary business contact for assigned accounts while ensuring seamless renewal processes and identifying expansion opportunities.

The working hours for this role are: Tuesday to Saturday, 4pm - 1am PHT

In this role, you’ll own:

Renewal Processing & Management (70% of role)

Execute end-to-end renewal process for 200-300 accounts with annual recurring revenue between $5K-$100K

Manage renewal timeline from 120 days pre-renewal through contract execution and payment processing

Conduct renewal preparation calls 90 days prior to assess satisfaction, address concerns, and confirm renewal intent

Process contract renewals including quote generation, pricing discussions, contract preparation, and signature coordination

Coordinate with Sales team for pricing approvals and package modifications on renewals >$50K

Track and forecast renewal pipeline with 95%+ accuracy in CRM and provide weekly pipeline updates

Identify and mitigate renewal risks through proactive outreach and issue resolution

Achieve 95%+ gross renewal rate across assigned account portfolio

Process renewal paperwork including contract amendments, payment terms, and legal documentation

Business Relationship Management (20% of role)

Manage customer-experience inbox - Monitor, triage, and respond to customer requests via the customer-experience alias

Route customer inquiries appropriately - Direct customers to Product Support, Product Education, or Account Executives based on request type

Serve as initial point of contact for assigned customers seeking business support or renewal assistance

Conduct bi-annual business reviews for Mid-Market accounts ($50K+ ARR) focused on return on investment and business value

Monitor account health through business engagement metrics, usage trends, and stakeholder satisfaction

Maintain professional relationships with primary account contacts and key users for renewal coordination

Document customer business objectives and success metrics to inform renewal and expansion conversations

Utilize automated communication tools to maintain proactive touchpoints with customers between formal interactions

Coordinate cross-functional support when customers need technical or educational resources (via proper handoffs)

Growth & Expansion Identification (10% of role)

Identify expansion opportunities through business needs assessment and account analysis

Present growth options including seat increases, package upgrades, or additional service modules

Qualify expansion opportunities and coordinate with Account Executives for deals >$25K

Track expansion pipeline and conversion metrics for assigned accounts

Conduct expansion discovery calls to understand evolving business requirements

Generate qualified expansion leads for the sales team based on customer growth indicators

Who you are and what you’ll need for this position:

3+ years experience in customer success, account management, or B2B renewals

Strong business communication skills - excellent written and verbal English

Renewal processing experience - managing contract lifecycles and renewal workflows

CRM proficiency - Salesforce, HubSpot, or similar platform experience

Relationship building skills - ability to build trust and rapport with business stakeholders

Process-oriented mindset - comfortable with defined workflows and systematic approaches

Customer facing experience - you have experience speaking with customers and resolving their problems

Excellent communication skills - written and verbal

SaaS industry experience - understanding of subscription business models

Account management background - experience managing assigned account portfolios

Sales or business development experience - comfortable with revenue conversations

Marketing technology familiarity - understanding of agency/brand marketing workflows

Data analysis skills - ability to interpret usage metrics and health indicators

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow.

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine.