Admin-IT - IT Support Specialist
Asian Counseling and Referral Service (ACRS) is a social justice organization that promotes the health and well-being of underserved communities. They are seeking a full-time IT Support Specialist to provide technical support to end users, troubleshoot software and hardware issues, and manage operating systems.
Responsibilities
- Provides Tier I and II technical support for users. Responds to users support requests both in person, over the phone and ticket queue
- Troubleshoots software and hardware issues. Reimages computers operating system. Deploys workstations. Communicates with software vendor or accesses on-line technical supports to obtain software updates, upgrade, and or other fixes. Monitors and evaluates efficiency of software/hardware usage
- Creates documentation, tutorials and trains users in start-up, basic and advanced use of software. Coordinates and conducts group training. Creates new users accounts and provides new user orientation
- Provides administrative and technical support for meetings, and events
- Attends all agency, program and team meetings, in-service trainings, and supervision
- Other job-related duties as assigned by management
Skills
- Bachelor's degree in computer science, information systems or related field from an accredited college or university and one (1) year related work experience; OR
- Associate's degree and 1-2 years of related work experience; AND
- One (1) year experience Microsoft Windows environment, supporting Microsoft network, and experience Office 365 administration
- Ability to provide effective and respectful service to employees, visitors and clients of diverse cultural beliefs and practices
- Strong communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software
- Well-developed problem solving and analytical skills. Ability to work under pressure and manage multiple concurrent projects with various departments
- Effective ability to navigate a personal computer. Competency in use of the Microsoft Office and other relevant software for word processing, calendaring, e-mail, and data entry. Efficiently research and perform various tasks via the internet
- Experience in PowerShell scripting is a plus
Benefits
- ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
- Vision insurance is available at a very minimal cost.
- ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
- Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
- Paid Time Off: + 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment. + 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period. + 32 hours (max) of wellness leave per year, available to use upon hire, no waiting period. Wellness leave hour amount is subject to proration based on the calendar month of hiring.
- 13 paid holidays annually.
- IT equipment provided, with telecommuting reimbursement available.
- 403b Retirement Savings Account eligibility.
- Simplified Employee Pension available after 2 years.
- Employee Assistance Program.
Company Overview
Company H1B Sponsorship