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Proudly Canadian. Driven by Purpose. Rooted in Care.

Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than 2,300 team members supporting over one million customers across 200+ locations across Canada.

APPLICATION ADMINISTRATOR

Reporting to the Team Lead, Enterprise Applications, the Application Administrator will deploy and assist with updates and maintaining health of Production environments for production applications or technology, through ongoing analysis and reporting.

Here is what a typical day looks like

• Incident Management and Operational Support: Serving as Escalation point for Service Desk team
• Collaborate with Applications Team to assess, prioritize and resolve issues
• Problem Management: Analyzing and identifying problems based on logged incidents
• Change Management: Submitting Request for Change (RFC) in Production environments
• Performance Management: Assisting in monitoring performance metrics
• Release Management: Implementing changes, updates or upgrades in testing and Production environments
• Documentation: Creating and maintaining knowledge base articles to support Service Desk team members
• Configuring monitoring systems to evaluate status of specific jobs, processes and queues
• Providing reporting and analysis on operational health and performance statistics
• Establishing and defining backup schedules
• Assisting in defining requirements for future deployments to ensure operational soundness
• Developing and maintaining Capacity and Performance Management practices
• Assisting in development and implementation of relevant ITIL processes
• Developing and deploying testing strategies
• Coordinating with vendors, at the support level

The value you bring

• 1-3 years of proven Technology experience with a solid understanding of Western’s applications
• Working knowledge of Application Management methodologies
• Prior experience in Change Management or Release Management is a strong asset
• Computer Science degree or diploma, or equivalent combination of education and experience

Role Details

• Hours: Full-time 37.5 hours per week
• Location: Remote in Canada (will work in either Pacific, Mountain, or Central Time Zones)
• Compensation Range: $60,000 - $65,000 per year
• Requisition: 82773
• Current Vacancy: Yes

Why Western?

Western’s people‑first culture, grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

• 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees
• Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive. As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification.  If you need assistance or an accommodation during the hiring process, please contact talent.acquisition@westernfg.ca or visit our Careers page.

Our Human‑First Hiring Approach:  We do not use artificial intelligence to screen, assess, or select applicants. All applications are personally reviewed by Western’s Talent Acquisition Consultants. As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.