Analyst, User Experience Research

bet365 is one of the world's leading online gambling companies, known for its innovative approach to In-Play betting. As a User Experience Research Analyst, you will transform customer insights into actionable input that informs product and business decisions, contributing across the product lifecycle in a collaborative environment.

Responsibilities

• Supporting and contributing to generative and evaluative UX research initiatives
• Analyzing qualitative and quantitative data to identify meaningful patterns and insights
• Synthesizing findings into clear, structured outputs that highlight relevance and impact
• Translating research insights into presentations that clearly communicate key takeaways, implications for product, business and customer experience
• Presenting findings confidently to internal teams, with guidance and support
• Building and maintaining relationships with internal teams and external partners
• Taking ownership of assigned research tasks, timelines, and deliverables
• Identifying gaps, risks, or opportunities and raising them early
• Collaborating closely with designers, product managers, and fellow researchers
• Applying best practices to ensure high-quality, accurate, and reliable research outputs

Skills

• Strong familiarity with User Experience Research (UXR) methods and practices, including both qualitative and quantitative approaches
• Educational background in a relevant field (business, psychology, human–computer interaction, design, journalism) or equivalent experience
• Proficiency with user research, analysis, and design tools (e.g., Maze, SurveyMonkey, Figma, Sketch)
• Strong research skills with the ability to quickly grasp complex topics and accurately analyze data
• Ability to synthesize findings into concise, actionable insights with clear product and business implications
• High attention to detail while comfortably switching between high-level concepts and specific data points
• Clear written and verbal communication; confident presenting to peers and stakeholders
• Critical thinking and curiosity to ask meaningful follow-up questions and challenge assumptions
• Proven delivery of impactful research outputs (summaries, presentations, insight reports); effective collaboration with marketing, product, design, and business teams; strong organization and time management with the ability to work independently

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