Application Analyst I

RWJBarnabas Health is a premier health care destination providing patient-centered, high-quality academic medicine. The Application Analyst I is responsible for supporting the design and build of designated applications, focusing on workflows, system configurations, and operational support, while also assisting end users and coordinating support activities.

Responsibilities

• The Application Analyst I is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Application Analyst I is responsible for the following:
• Executing Application Design and Build:
• Designing and building functionality within ServiceNow HAM Pro, including asset models, lifecycles, workflows, and UI configurations
• Utilizes external resources and ServiceNow best practices to guide configuration and solution development
• Performing a thorough review of foundational data (e.g., model categories, asset states) and operational requests to ensure accuracy and alignment with asset lifecycle workflows
• Participating in unit, application, and integrated testing for implementation, upgrade, and HAM Pro enhancement system functionality
• Building data fields, forms, templates, and customer-defined functionality as required for HAM Pro
• Reviewing the proposed training content alongside ITAM and ServiceNow teams to ensure alignment with current functionality
• Following build standards and maintaining synchronization between environments in collaboration with the ServiceNow Platform team
• Working with ITAM Operations and other stakeholders to optimize the design and performance of HAM Pro capabilities and asset-related workflows
• Application Support:
• Providing go-live support to end users and stakeholders during initial deployment and enhancement of HAM Pro features
• Delivering on-call support for HAM Pro throughout go-live and post-go-live stabilization
• Representing the HAM Pro application in cross-functional workgroups (e.g., ITAM governance, CMDB alignment, procurement and inventory discussions)
• Supporting ongoing documentation of all system modifications, enhancements, and updates for HAM Pro
• Documentation and Communication:
• Maintaining clear and consistent ticket communication with requesters; ensuring incident, catalog, and enhancement tickets are documented accurately and closed with detailed resolution notes
• Proactively contacting users as needed to communicate ticket status or resolve outstanding requests
• Logging decisions, issues, and risks related to HAM Pro design and implementation in designated tracking tools
• Supporting application governance processes, including contributing to business cases and analysis for system decisions
• Maintaining version control over workflows, decision logs, and risk registers related to HAM Pro configurations
• Monitoring and escalating issues or roadblocks as appropriate
• Communicating with senior analysts and leadership to determine the appropriate escalation paths
• Project Management:
• Recommending opportunities for process improvement in IT asset management operations and ServiceNow HAM Pro usage
• Assisting in the development of future state documentation, including workflows and asset lifecycle definitions
• Following standard processes for issue identification, tracking, resolution, and closure throughout projects
• Adhering to change control procedures when implementing any modifications or enhancements to HAM Pro
• Developing and executing test scripts for new HAM Pro functionality, version upgrades, and system changes

Skills

• Bachelor's degree or equivalent years of relevant work experience
• 2 or more years of relevant work experience
• 0-2 years relevant experience in a health care setting
• Demonstrated interest in supporting the development and build of the application
• Able to perform with supervision
• Obtaining applicable certification is an expectation of the role as applicable; 0-2 years preferred experience
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
• For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid
• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Knowledge and work experience with healthcare clinical (or financial systems)
• Knowledge of current clinical (or financial) system workflows and processes

Benefits

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Company Overview

Company H1B Sponsorship