Application Infrastructure Administrator

About Kinetic
At Kinetic we're redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively.

From bustling campuses to dynamic corporate environments, our technology adapts to the rhythm of each organisation - helping them thrive in a fast-changing world. We're backed by Constellation Software Inc., one of the largest software groups in the world, offering access to incredible growth opportunities, shared knowledge, and career pathways. We are a remote-first, people-led team that values ownership, curiosity, and collaboration.

The Role 
This is a hands-on role focused on deploying and supporting the application infrastructure for our hosted products and services. It is a blend of infrastructure engineering with application support and administration, and will suit Infrastructure or Support Engineers with a background in Windows Server, IIS and SQL administration who have an ambition to grow their cloud skills. You will work across our hosted environments, collaborating closely with our DevOps and product teams to ensure our platforms remain secure, scalable, and performing at their best for universities and venues worldwide.

What You'll Be Doing
Orchestrate the delivery and testing of new application infrastructure

Implement customer infrastructure and application change requests in line with business policies and practices

Support the deployment and testing of software updates and hotfixes

Support the troubleshooting of infrastructure and application issues

Document fixes, processes, and improvements to strengthen internal knowledge sharing

Maintain alignment with security standards such as ISO27001 and PCI-DSS

What You'll Bring
Core Technical Skills
Hands-on experience with Windows Server administration

Solid experience with SQL Server, SMTP, IIS, and related infrastructure services

Experience with Identity Management, SSO and federation configuration

Networking proficiency, including DNS, VNETs, VPNs, proxies, and firewalls

Confidence troubleshooting Windows environments, Active Directory, and complex cloud setups

Ability to clearly explain complex technical issues to non-technical teams

Desirable Skills
Relevant cloud administration experience and qualifications (Azure preferred)

Infrastructure as Code experience using Terraform

Experience working with CI/CD tooling and deployment pipelines (GitHub preferred)

Ways of Working
Experience working with a customer-focused mindset

Experience with ticketing and documentation tools such as Jira and Confluence

Experience working with agile and professional services delivery teams

Comfortable working asynchronously across time zones, with strong documentation and collaboration habits

You'll Thrive Here If You
Take ownership and see problems through from start to finish

Enjoy tackling complex or ambiguous infrastructure challenges

Think ahead when designing fixes, not just applying short-term patches

Value simplicity, automation, and security in equal measure

Are open to using AI tools to work smarter and more efficiently

Why Kinetic
This is not your average infrastructure role - it is your chance to help shape a growing operation with real room to grow, lead, and make your mark. Backed by Constellation Software Inc., you will have access to world-class resources, career pathways, and a team that genuinely values your contribution.
Benefits & Perks
How We Work
Fully remote - work from anywhere in the US

Flexible working hours - we focus on outcomes, not clock-watching

Competitive salary, negotiable based on experience ($90,000 - $100,000 USD)

Annual performance bonus - share in the success you help create

Be authentically you - we value individuality and diverse perspectives

Health & Wellbeing
Comprehensive medical, dental, and vision coverage

401(k) retirement plan

Disability insurance

Wellbeing programme plus two company-wide wellbeing days

One paid community or volunteer day per year

Time Off & Growth
· 15 days paid time off, plus company holidays
· Ongoing training and development to support your continued development.