Applied AI Architect

ListEngage is seeking an experienced Applied AI Architect to help enterprise customers shape their data and AI strategy across Salesforce. This role is ideal for someone who is equally comfortable leading executive conversations, facilitating workshops, and translating business priorities into actionable roadmaps for D360, Agentforce, and related integration and event-driven architectures.

This role will lead customer-facing strategy engagements designed to help organizations move from broad ideas and disconnected requests into prioritized use cases, practical recommendations, and phased plans for adoption. The Applied AI Architect will bring a blend of business consulting, Salesforce knowledge, architecture awareness, and strong communication skills to help customers define a practical path forward.

Duties & Responsibilities:

• Lead strategic advisory engagements focused on Salesforce D360, Agentforce, and AI-enabled customer experience transformation

  Facilitate customer discovery sessions with business, product, marketing, commerce, service, data, and IT stakeholders

  Run agile advisory sprints to drive alignment, prioritization, and iterative decision-making

  Deliver formal customer workshops

  Help customers identify, refine, and prioritize high-value use cases based on business impact, feasibility, dependencies, speed to value, and cost considerations

  Advise customers on the role of D360 within their broader customer data, activation, and AI strategy

  Assess how Agentforce may support the customer’s broader AI operating model and business goals

  Evaluate options for ingesting, connecting, and consuming data in a cost-conscious and scalable way

  Provide guidance on real-time, near real-time, and event-driven patterns that support agent and AI use cases

  Review how Salesforce and external platforms, including commerce and CRM data sources, may support customer use cases

  Translate discovery findings into strategic recommendations, prioritized backlogs, executive readouts, and phased roadmaps

  Partner with Solution Architects, Delivery Leaders, and Account teams to shape follow-on implementation opportunities

  Support proposal development, solution framing, and customer presentations related to D360 and Agentforce advisory services

  Stay current on Salesforce product evolution across D360, Agentforce, AI, integrations, and related ecosystem capabilities

  Education & Experience Requirements:

  • 5+ years of client-facing consulting, solution architecture, or strategic advisory experience in Salesforce, enterprise technology, digital transformation, data strategy, or AI advisory

    Experience working with Salesforce products such as D360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, or related platforms

    Experience facilitating workshops, discovery sessions, roadmap conversations, and executive presentations

    Strong understanding of business process analysis, use case development, and strategic prioritization

    Familiarity with data integration concepts, APIs, event-driven architecture, and enterprise data consumption patterns

    Experience translating ambiguous business requests into structured recommendations and phased plans

    Ability to work across technical and non-technical stakeholder groups

    Strong written communication and presentation skills

    Bachelor’s degree or equivalent professional experience
    
    

  Knowledge, Skills and Abilities:

  • Excellent consultative, analytical, presentation, and communication skills

    Strong executive presence and the ability to build credibility with customer stakeholders

    Ability to explain technical concepts in a clear, business-friendly way

    Strong organizational skills and the ability to manage multiple priorities across engagements

    Comfort operating in ambiguity and helping customers define direction where one does not yet exist

    Strong collaboration skills with cross-functional internal and external teams

    Ability to identify risks, dependencies, and readiness gaps while maintaining forward momentum

    Self-starter mindset with strong accountability and ownership
    
    

  Preferred Qualifications:

  • Hands-on experience with Salesforce D360 and/or Agentforce

    Familiarity with Agentforce, AI advisory, prompt-driven experiences, or agentic architecture concepts

    Experience with customer data strategy, identity, activation, segmentation, or real-time event use cases

    Experience in commerce, marketing, customer service, or digital experience transformation

    Salesforce certifications in D360, AI, or core Salesforce products

    Experience supporting pre-sales, solution shaping, or strategic account growth initiatives
    
    

  What Success Looks Like:

  • Customers gain clarity on where D360 and Agentforce can provide value

    Business and IT stakeholders align around practical priorities and next steps

    Use cases are documented, prioritized, and tied to business outcomes

    Workshops lead to actionable recommendations, not just ideation

    Customers leave with a phased roadmap and stronger confidence in how to approach implementation

    What We Offer: 

    Competitive salary and performance-based incentives

    Comprehensive benefits package, including health, dental, and vision insurance

    Opportunities for professional development and career growth

    A collaborative and inclusive work environment

    Why You Should Join Us: 

    100% CEO approval on Glassdoor

    Small but mighty team of ~150 Engagers 

    Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It

    Currently 100% remote work arrangements 

    If you’re interested, so are we! Send your resume our way, and we’ll contact you for an interview if you meet qualifications.

    We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.