Associate Caseworker: Child Abuse and Neglect Hotline Screener

Job Posting Closes at 11:59PM on:

04/02/26

Division:

Children Youth Family & Adult Protection Division

Management Level:

Individual Contributor

Scheduled Weekly Hours:

40

Benefit Eligibility:

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

​An Associate Caseworker is responsible for receiving calls of child abuse and neglect and gathering the information necessary to generate an abuse or neglect referral.  As the first point of contact with the community in regard to Child Protection, professionalism and telephone etiquette is paramount.  To be successful, quick and accurate typing skills are necessary to document the calls and data entry in the system.  This role must communicate with law enforcement, schools, hospitals, therapists, caseworkers, and others.  As well as utilize databases such as State automated case management system, the hotline application, Colorado Benefit Management System (CBMS), State Courts, sexual offender registry, Client Assistance System (CAS), Genesys Desktop, etc. In emergency situations, transporting children to foster care is required.  
  
To be successful the Associate Caseworker is adaptable, has the ability to build trust, and collaborates with the community, professional partners and coworkers.  As well as demonstrates excellent verbal and written communication and customer services skills.  The ideal candidate will be able to problem solve and make objective decisions based off of the information provided and must be safety focused.  The candidate should be inclusive of others and have the ability to maintain effective performance under pressure.    

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SCHEDULE: 

This position works Monday – Friday, 8:00am-5:30pm, conducting business primarily remotely.  

Personal Choice Work Model: After six months of employment, all employees can work with their supervisor to develop a work model that works best for them.  This means an employee may choose to work from the office more or from home more, with some general expectations such as in-person tasks required by your role and in-person group supervision at least monthly, etc.  

COMPENSATION:  

Hiring Range: $26.00 - $30.00 USD Hourly 

Salary will be determined based on education, licensure, and experience.  Relatable Masters and Licenses will receive additional salary. Candidates with applicable second language skills are eligible for additional compensation based on tested language proficiency upon hire. Details may be discussed during the interview process.  

Please Note: Bilingual proficiency is an incredible asset to this team and will be offered a pay differential upon completion of communication skill test.  

BENEFITS: 

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental, and vision insurance; paid time off and holidays, including a starting bank of 40 hours of PTO for new hires