**Associate, Digital Applications & Customer Support – Join arenaflex's Growing Team**
Are you passionate about delivering exceptional customer experiences and driving digital innovation in the fashion industry? Do you have a keen eye for detail and a knack for troubleshooting complex issues? If so, we invite you to join arenaflex, a leading multi-brand / multi-channel fashion apparel business, as an Associate, Digital Applications & Customer Support.
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that has been a pioneer in wholesale manufacturing for decades. Our commitment to integrity and respect has enabled us to forge strong partnerships with retail and e-commerce clients, and we're now seeking a talented individual to join our growing team. As a company, we're dedicated to staying ahead of the curve, embracing new technologies, and delivering outstanding products and services to our customers.
**Overview of the Role**
As an Associate, Digital Applications & Customer Support, you'll play a vital role in supporting the Sr. Director, Digital Applications, in executing various aspects of the product lifecycle and delivering exceptional customer service. This role will involve a blend of product management, customer support, and data analysis, with a focus on contributing to the efficiency and effectiveness of our digital applications.
**Key Responsibilities**
* **Product Lifecycle Management (PLM) and Digital Applications Support:**
+ Assist in gathering and organizing digital products/applications requirements, user feedback, and market research.
+ Collaborate with cross-functional teams to track and maintain digital application documentation and progress.
+ Participate in user acceptance testing, providing feedback on new features and enhancements.
+ Contribute to the development and implementation of product visions and strategies.
* **Customer Support:**
+ Provide prompt and effective support to digital application users via various channels (email, phone, chat).
+ Troubleshoot user issues, escalate complex problems to senior team members, and track resolution progress.
+ Create and update user manuals based on evolving customer feedback and digital application enhancements.
+ Assist with onboarding new users and guide them through application features and functionality.
+ Collect and analyze user feedback to identify recurring issues and improvement opportunities.
* **Data Analysis and Reporting:**
+ Gather and analyze data related to product usage, customer satisfaction, and market trends.
+ Prepare reports and presentations summarizing key findings and insights.
+ Assist in tracking product portfolio performance and identifying areas for optimization.
**Qualifications**
* **Education:** Bachelor's degree in fashion merchandising, business, or a related field.
* **Experience:** 2-3 years of experience in a customer support or technical support role, ideally involving troubleshooting and assisting users with digital applications or digital tools in the fashion/apparel industry.
* **Strong understanding of PLM principles and best practices.**
* **Excellent written and verbal communication skills.**
* **Proven ability to provide exceptional customer service and effectively support users of digital applications.**
* **Well-prepared to handle technical inquiries and provide solutions.**
* **Familiarity with PLM systems and digital applications.**
* **Passion for fashion and a desire to stay abreast of industry trends.**
* **Ability to work independently and collaboratively within a cross-functional team.**
* **Strong organizational skills and attention to detail.**
**Additional Considerations**
* **Enjoys interacting with customers and trouble-shooting issues.**
* **Experience with fashion apparel product development or merchandising is a plus.**
* **Ability to learn new software and technologies quickly.**
* **Interest and passion for the field of PLM and related technologies.**
* **Proficiency in data analysis and reporting tools (e.g., Excel, Google Analytics).**
* **Knowledge of quality control (QC) processes is beneficial.**
**What We Offer**
* **Competitive salary:** $110,000.00 - $120,000.00 per year
* **Comprehensive benefits package:** Health Benefits (Medical, Dental and Vision), Paid Time Off, 401(k), Company Paid Holidays, Life Insurance, Commuter Benefits, and a Hybrid / Flex work schedule.
* **Opportunities for growth and development:** arenaflex is committed to investing in the growth and development of our employees, providing opportunities for professional growth and advancement.
* **Collaborative and dynamic work environment:** Join a team of talented and passionate individuals who are dedicated to delivering exceptional results and making a meaningful impact in the fashion industry.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for digital innovation, we encourage you to apply for this exciting opportunity. Please submit your resume to (mailto:jobs@arenaflex.com).
**About arenaflex**
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
**Job Type:** Full-time
**Pay:** $110,000.00 - $120,000.00 per year
**Benefits:**
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
* Work from home
**Shift:** Day shift
**Work Location:** In person
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