Associate Infrastructure Administrator (Hybrid)

Tealium is a leader in real-time Customer Data Platforms, focusing on unifying customer data for personalized experiences. They are seeking an Infrastructure Support Technician to provide remote and onsite support for IT-related issues, assisting with onboarding and offboarding of employees and managing corporate IT assets.

Responsibilities

• Onboard/Offboard company employees with provisioning of services and assets
• Inventory of Corporate IT assets (MacBooks, Accessories, Monitors, Mobile Phones, etc)
• Assist with logistics of hardware to and from staff of Tealium
• Reset MacBook devices for expected new hires or refresh
• Replace IT equipment for staff within the US and our San Diego office
• Assist staff with general IT support tasks

Skills

• Core degree in a technical field or equivalent
• 1-3 years of experience in desktop/helpdesk and SaaS administration
• Experience with MDM (Jamf preferred) administration
• Previous experience with identity management (Okta) or other IDP platforms
• Apple-Mac hardware and software understanding
• You proactively look for ways to improve user productivity, provide the data to support and implement improvements
• You proactively look for ways to automate tasks and have users self-serve their needs
• Interest in learning about information technology and working for a tech company!
• General MacOS hardware and software administration knowledge
• Basic knowledge with using and supporting SaaS solutions services e.g. Google, Okta, AI Tools
• Strong communication and interpersonal skills
• Ability to work independently and efficiently in a part-time capacity

Benefits

• Employees are eligible to receive an annual bonus and stock options.
• Employees and their families are eligible for medical, dental, vision, life, and disability insurance.
• Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.
• Employees are eligible for flexible paid time-off and extended paid parental leave.
• We offer 11 paid holidays annually.
• We offer 15 hours of paid work time for volunteer activities and programs.
• Our sick leave accrual is the following for our employees: Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year. Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year. Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.

Company Overview

Company H1B Sponsorship