Associate Manager for Creative Teams

OUR HIRING PROCESS:

We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.

We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.

At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.

From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. 

INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy

INFUSE is looking for a talented Associate Manager to work with our Creative Teams. This is an opportunity to join a role at the center of fast-paced campaign production where your daily impact is removing blockers, improving processes, and helping creative specialists deliver high-quality work on time for international clients.

Responsibilities  

Coordinate day-to-day Creative Teams operations and prompt removal of blockers  

Ensure team alignment with department goals and values  

Report to the Creative Teams Manager on Goals progress and status  

Handle errors and communicate with the Client Success Team  

Conduct regular process reviews and initiate process optimization tasks  

Ensure campaign delivery within approved timelines and quality standards  

Monitor and address day-to-day technical issues  

Running operational meetings (dailies, cross-team syncs) in the Manager's absence  

Assisting team leads in handling complex or non-standard client requests  

Logging systemic errors and passing analytical findings to the Manager for process improvements  

Documenting workflows, updating instructions and operational guides  

Participating in testing and implementing process changes initiated by the Manager  

Collecting team feedback and formulating improvement proposals  

Making operational decisions within delegated authority  

Requirements  

2+ years of experience in team operations management  

B2–C1 English level  

Excellent communication and writing skills  

Experience setting up and tracking KPIs and goals  

Error handling and ability to work under pressure  

Critical thinking skills for process analysis  

Proven experience working in a fast-paced environment  

Proficiency with AI models and tools (Claude, Gemini, GPT)  

What we offer

Paid annual time off  

Reduced Fridays during the summer  

Birthday day off  

Fully remote job

Interesting creative projects with modern tools  

Supportive, collaborative creative teams  

Working hours: 15:30–00:00 EEST

If you’re ready to drive the operations and high-quality delivery across creative teams, apply now and let’s get acquainted.