Associate Technical Sales & Solutions Engineer, Central
Evolv is a mission-driven company dedicated to making a real difference in society. They are seeking an Associate Technical Sales & Solutions Engineer to support system installations, training, and customer success during deployments.
Responsibilities
- Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
- Join live customer installations to understand a real-world deployment
- Be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
- Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site
- Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment
- Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
- Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
- By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems
- Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
- Earn Professional Certification covering core presales activities and documentation standards
- Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps
- Learn and apply channel partner certification processes for deployment: Create professional installers across all Evolv products
- Train partners to be effective operator trainers who meet Evolv standards
- By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications
- Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence
- Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards
- Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use
- Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff
- Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week
- Expect some nights and weekends, as many customers operate during peak event times
- Maintain professional certifications across Evolv Express and Expedite systems
- Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation
Skills
- Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling
- Capability to stand and perform physically demanding tasks for extended periods
- Willingness to travel extensively, with over 70% of time spent on the road, typically involving 3–5 days away from home per week
- Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation
- Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
- Join live customer installations to understand a real-world deployment
- Install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
- Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations)
- Become a professional at delivering operator training across core verticals (education, healthcare, sports & entertainment)
- Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
- Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
- Execute the entire deployment process solo for installations up to 4 systems
- Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
- Earn Professional Certification covering core presales activities and documentation standards
- Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps
- Learn and apply channel partner certification processes for deployment
- Create professional installers across all Evolv products
- Train partners to be effective operator trainers who meet Evolv standards
- Demonstrate the capability to serve as the onsite lead for major deployments when needed
- Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence
Benefits
- Competitive target bonus
- Equity
- Comprehensive benefits package
Company Overview