AU Broker Support Specialist | AU | WFH

Setup and Location: Work from Home
Work Schedule: 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT
Employment Type: Full-time

Ready to do work that actually excites you?

We’re looking for a highly organized and customer-focused Broker Support Specialist to support brokers, referral partners, and the lending team throughout the loan application process. In this role, you’ll manage inbound enquiries, provide preliminary lending guidance, collect and review application documents, and ensure applications are complete before escalation to the local lending team. You’ll work closely with brokers and internal stakeholders to keep applications progressing efficiently while maintaining accurate CRM records and managing turnaround times. This role is ideal for someone with strong knowledge of Australian lending processes, excellent communication skills, and the ability to thrive in a fast-paced, detail-oriented environment.

What You’ll Do

Respond to inbound broker and referral partner inquiries

Provide preliminary loan guidance and product information

Collect initial client and application documentation

Assess inquiry completeness before escalation to the local lending team

Coordinate with brokers and internal stakeholders throughout the application process

Maintain accurate records and CRM updates

Support conversion of inquiries into formal loan applications

Assist in managing turnaround times and application pipelines

Communicate clearly and professionally with brokers and business partners

Escalate complex scenarios to senior lending staff when required

Requirements
What You Bring 
We’re looking for someone who: 

Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry

Strong understanding of Australian lending products and processes

Experience dealing with brokers, lenders, or referral channels

Excellent verbal and written communication skills

Ability to explain lending concepts clearly and professionally

Strong attention to detail and organizational skills

Ability to multitask and work under pressure

High level of professionalism and stakeholder management

Preferred Experience

Non-bank lending experience

Experience in broker support or lending coordination

Exposure to CRM and lending management systems

Benefits

Why You’ll Love Working Here 

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) 

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) 

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! 

Let’s Talk 
If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.