Automotive Equipment Technician

Snap-on is a leading global innovator and manufacturer of tools and equipment for professional users. They are seeking an Automotive Equipment Technician responsible for service call completion, problem-solving, equipment installation, and repair within the assigned territory.

Responsibilities

• Repair, maintain, and install equipment in the assigned territory. Follow clearly established standards for repair protocol, response times, prioritization, and customer communications
• Assists with complex customer problems
• Responsible for call completion and closure for all customers in the assigned area
• Manage customers' equipment needs during and after warranty periods
• Resolves customer problems and ensures customer satisfaction
• Sells contracts, updates/upgrades, and parts in the assigned territory
• Calls on customers prior to the warranty or contract termination date
• Makes cold calls to pursue the sale of service contracts
• Schedules regular site visits with customers in order to provide timely, accurate equipment service
• Assists with the collection of outstanding receivables
• Administrative duties as required
• Ability to resolve customer problems and ensure customer satisfaction
• Assists with the collection of outstanding receivables
• Administrative duties such as on-site signatures form customers, inventory management, and fleet management
• Collaboration with Snap-on Equipment Sales Force

Skills

• Associate's Degree in a technical field, military training, or equivalent with 1-5 years of experience
• Basic knowledge of pneumatics and strong mechanical skills
• Computer literacy on Microsoft Office products
• Knowledge of PC hardware repair
• Basic knowledge of undercar automotive operations
• Knowledge of all products serviced by Snap-on Inc. as well as knowledge of all internal procedures
• Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required
• Strong communication skills. Ability to work with customers on a direct basis
• Must possess a valid driver's license
• Must possess the ability to work from home and be a self-starter
• Ability to follow Snap-on's Safety priorities and maintain a safe working environment, through awareness and focus
• Ability to further expand the use of Rapid Continuous Improvement in the day-to-day activities of the job, to help increase organizational capacity

Company Overview

Company H1B Sponsorship