B2B Travel Agent (French)

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit French speaking B2B Travel Agent to join their team in Portugal. 
 
Position: B2B Travel Agent
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion) 
Employment type: Full-time
 
DUTIES AND RESPONSIBILITIES:
Provide high-quality travel support to customers via chat, phone, and email

Manage hotel, flight, rail, and car bookings accurately and efficiently

Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions

Support users with self-service functionality on the client’s platform and mobile application

Maintain extensive supplier, destination, and travel system knowledge

Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management

Ensure compliance with company travel policies, customer procedures, and global travel regulations

Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience

Participate in team meetings, product updates, and supplier/travel industry training sessions

Provide operational feedback to internal teams regarding customer experience and process improvements

Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.

 
REQUIREMENTS:
Native/fluent in French, both oral and written. Fluent in English (B2 or higher) 

Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment

Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management

Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals

Experience with ARC and BSP market booking practices

Understanding of travel industry regulations and global compliance requirements

Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage

Strong customer service and communication abilities

Ability to multitask and manage urgent travel-related requests effectively

Comfortable working in fast-paced international travel support environment

Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS:
Excellent remuneration package based on experience, skills and performance

Be part of a dynamic and creative team with positive and friendly atmosphere

Guidance and tools to reach your full potential

Generous medical plans, dental, and vision benefits with premiums

Paid parental and bereavement leave

Subsidized commuter benefits

Mental health support

Connectivity stipends

And many others!