Bilingual Customer Operations Support Representative (English/Spanish)

We are seeking detail-oriented and tech-savvy Bilingual Customer Operations Support Representatives to join a growing support team serving business clients, providers, and internal stakeholders.
This role focuses on operational support, ticket management, order tracking, troubleshooting, and cross-functional coordination. Successful candidates enjoy solving problems, working across multiple systems, and helping teams operate efficiently behind the scenes.
If you are highly organized, comfortable with technology, and thrive in a fast-paced support environment, we'd love to hear from you.

What You'll Do
Manage and respond to support tickets in a timely and professional manner
Assist with order tracking and operational inquiries
Support provider and partner-related requests
Troubleshoot platform and system-related issues
Coordinate with internal teams to resolve escalated concerns
Maintain accurate records and documentation
Communicate effectively through ticketing systems and internal collaboration tools
Identify recurring issues and recommend improvements
Deliver exceptional support while meeting quality and productivity expectations

Compensation & Contract
USD $5.50 per hour
Paid weekly
Independent Contractor

Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Training & Schedule
Candidates must be available for training Monday-Friday, 8:00 AM-5:00 PM Central Time.
Future schedules may evolve based on business needs, including weekend coverage and expanded operating hours.

Hiring Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:
Application Form
Prescreen Questionnaire
Video Interview
Live interview
Final Interview

Requirements

What We're Looking For
Fluent English and Spanish communication skills
Minimum 1 year of customer support, operations support, technical support, or related experience
Strong written communication skills
Excellent attention to detail
Strong troubleshooting and problem-solving abilities
Comfortable learning new platforms and systems
Ability to multitask and manage competing priorities
Reliable and dependable work ethic

Nice to Have
Experience supporting B2B clients
Experience with ticketing systems
Experience using Slack or similar collaboration tools
Experience supporting SaaS, technology, healthcare, or e-commerce environments