Bilingual Customer Support Representative (English/Spanish)

We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.
In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.
This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

What You'll Do
Respond to customer inquiries via phone, email, and support channels
Assist customers with order status questions
Support subscription and account management requests
Help customers navigate services and available resources
Escalate inquiries when appropriate
Maintain accurate customer records and documentation
Deliver empathetic and professional customer service
Meet quality, productivity, and customer satisfaction goals
Follow all customer privacy and compliance requirements

Compensation & Contract
USD $5.50 per hour
Paid weekly
Independent Contractor

Training & Schedule
Monday-Friday, 8:00 AM-5:00 PM Central Time.
Ongoing schedules will be communicated during the hiring process.

Equipment
We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.

Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:
Application Form
Prescreen Questionnaire
Video Interview
Live interview
Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Requirements

What We're Looking For
Fluent English and Spanish communication skills
Minimum 1 year of customer service or call center experience
Strong phone communication skills
Professional written communication skills
Empathy and patience when assisting customers
Strong attention to detail
Ability to work independently in a remote environment
Comfortable discussing sensitive wellness-related topics professionally and respectfully

Nice to Have
Telehealth support experience
Healthcare support experience
Pharmacy support experience
E-commerce customer service experience
Experience with Dialpad, Zendesk, Freshdesk, or similar platforms