Bilingual Mutual Fund Administrator

Manulife Wealth & Asset Management is a leading international financial services provider, and they are seeking a Bilingual Mutual Fund Administrator to join their Mutual Fund Operations team. This role focuses on processing financial and non-financial transactions, ensuring exceptional service to advisors and dealerships while contributing to operational improvements.

Responsibilities

• Process and report on mutual fund financial and non-financial transactions
• Communicate with advisors and dealerships regarding transactions that are not in good order via fax communication or making a phone call
• Perform quality control checks for routine transaction types
• Complete daily bulk settlement and payment activities
• Identify and escalate exceptions promptly
• Support resolution of escalated cases in collaboration with business partners
• Handle increasingly complex client service requests within defined service standards
• Recommend improvements to operational processes and practices
• Contribute to a collaborative team environment and maintain strong customer relationships
• Provide support for control-related activities (e.g., Unclaimed Property, Locked-in reporting, Short-Term Trading etc.)
• Stay current with policies, procedures, and processing requirements
• Meet or exceed accuracy and service excellence targets

Skills

• Financial services experience
• Strong customer service mindset
• Ability to work independently and within a team with minimal supervision
• Analytical and problem-solving skills with a focus on ownership and resolution
• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec
• Previous experience in mutual fund processing is an asset
• Knowledge of mutual fund industry policies and procedures is an asset
• Strong organizational and prioritization skills in a fast-paced environment
• High attention to detail and ability to adapt to changing priorities
• Quick learner with strong collaboration skills
• Proficient in documentation and proofreading
• Availability for overtime during peak periods (e.g., RSP season)

Benefits

• Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• Financial education and counseling resources
• Generous paid time off program in Canada includes holidays, vacation, personal, and sick days
• Full range of statutory leaves of absence

Company Overview