Bilingual (Spanish) Loss Mitigation/Collections Representative - Hybrid

Canvas Credit Union is dedicated to transforming financial services and is seeking a Bilingual (Spanish) Loss Mitigation/Collections Representative. This role involves preserving the Credit Union's assets by managing delinquent loan accounts and maintaining positive member relations through professional communication.

Responsibilities

• EDUCATE our members by providing information and support through trying times
• PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening
• PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)
• CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current
• ANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful
• MAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity
• INFORM management of trends in loan underwriting contributing to delinquent/charged-off loans
• REVIEW and process Right of Offset to eligible member accounts
• ADHERE to Credit Union policies and all relevant regulations in connection with collections activity
• COMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements

Skills

• Bilingual in Spanish
• Strong interpersonal skills
• Ability to connect with members in a professional and calm manner
• Ability to work independently
• Willingness to learn and develop a career
• Ability to embrace change and seek new ways to serve members and the community
• Experience in a fast-paced, high call volume work environment
• Ability to analyze financial situations of delinquent borrowers
• Ability to maintain accurate and complete files, collection notes, and reports
• Knowledge of Credit Union policies and relevant regulations in connection with collections activity
• Compliance with Bank Secrecy Act (BSA) and other compliance requests and requirements

Benefits

• Medical/Dental/Vision Insurance
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Paid Wellness Day
• Paid Volunteer Time
• Flexible Spending Account
• Health Savings Account
• World Class 401(k) Plan
• Tuition Reimbursement
• Rate Discounts on Qualifying Loans
• May be eligible for incentives or discretionary bonus based on results

Company Overview