Business Analyst

ASCD is a nonprofit organization focused on educational leadership and support. The Business Analyst serves as a key contributor supporting the bridge between business stakeholders and technical teams within the Tech & Digital Strategy department, focusing on business analysis fundamentals and project support activities.

Responsibilities

• Assist in eliciting requirements using interviews, document analysis, surveys, business process descriptions, use cases, and requirements workshops
• Document and maintain business requirements in a clear, organized manner
• Support requirements validation and verification activities
• Help prioritize requirements based on business value under senior BA guidance
• Prepare and maintain system documentation and specifications following established methodologies
• Support the implementation of Salesforce/Fonteva solutions that meet business requirements
• Assist with developing project plans, including testing, training, communication, and deployment activities
• Help track project deadlines, schedules, and deliverables
• Support change management activities and document scope changes
• Participate in user acceptance testing design and execution
• Assist in demonstrating solution functionality to business stakeholders
• Support end-user acceptance testing activities
• Under supervision, learn system configuration capabilities and complete basic configurations
• Document test cases and testing outcomes
• Create business process documents and workflow/system diagrams
• Communicate with business units to understand their processes and requirements
• Identify opportunities for process improvement
• Support the development of standard operating procedures (SOPs)
• Perform basic data analysis using SQL and other tools
• Document issues and support resolution efforts
• Assist in developing contingency plans
• Research and present solutions to business challenges
• Work closely with the Senior Business Analyst to learn advanced techniques
• Collaborate effectively with cross-functional teams
• Build relationships with business stakeholders across the organization
• Participate in team knowledge sharing and continuous improvement activities

Skills

• Basic understanding of business systems and how they support organizational processes
• Familiarity with CRM concepts or willingness to learn quickly
• Understanding of project management fundamentals
• Knowledge of or interest in learning Agile methodologies
• Strong analytical thinking and problem-solving skills
• Excellent written and verbal communication skills
• Ability to translate business needs into clear documentation
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Visio or similar diagramming tools (LucidChart)
• Basic SQL skills or willingness to learn
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and priorities
• Comfortable learning new technologies and systems
• Collaborative team player with the ability to also work independently
• Professional demeanor when interacting with stakeholders at all levels
• Bachelor's degree in business, information systems, or related field with 0-2 years relevant work experience; or equivalent combination of education and experience
• Some exposure to business systems, CRM platforms, or project coordination (internships, coursework, or professional experience acceptable)
• Demonstrated interest in business analysis, systems implementation, or related fields
• Willingness to pursue Salesforce certifications within 6-12 months of hire
• Exposure to Salesforce or similar CRM platforms (1 year of working experience in the field or previous internship, or coursework in business analysis or information systems)
• Experience with data analysis or SQL
• Familiarity or demonstrated passion with the educational nonprofit sector

Company Overview