Business Applications Lead

Overview

Location: Can be Hybrid OR Remote; Office located in Downtown Pittsburgh (free parking)

Job Type: Full time

Work Authorization: U.S. Citizen or Green Card

A.C.Coy is currently seeking candidates for a Business Applications Lead role. This individual will own the strategy, roadmap, and day-to-day operation of business applications, SaaS platforms, and operational systems.

Our ideal candidate will have strong experience managing a SaaS/business application portfolio, partnering with internal stakeholders, interfacing with software vendors, and supporting new system integrations.

This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Remote employees will work EST hours and travel to the Pittsburgh office occasionally. (with expenses paid)

Responsibilities

Own the multi-year roadmap and strategy for DQE’s SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt

Lead and mentor business systems analysts and administrators, setting standards for documentation, governance, and operational excellence

Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities

Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies

Direct administration, configuration, and operational support of DQE’s SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling

Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions

Own the lifecycle of DQE’s core platforms such as, NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools

Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions

Develop documentation, workflows, governance standards, and system best practices

Monitor system performance, data integrity, user access, and platform health

Assist with reporting, dashboards, analytics, and operational data management initiatives

Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions

Evaluate emerging technologies and AI-enabled tools, including platforms such as Claude, to improve workflows and productivity

Support governance initiatives related to system administration, data management, and operational processes

Qualifications

Required:

7+ years of experience in business systems, SaaS administration, or enterprise applications

A minimum of 2 years leading a team or owning a platform portfolio end-to-end

Working knowledge of NetSuite (ERP)

Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions

Experience working with vendors, third-party providers, or managed service partners

Experience with data warehouse platforms, reporting systems, or business intelligence tools

Hands-on systems administration experience with business-critical platforms

Familiarity with governance, compliance, and operational process management

Experience with project coordination or solution implementation initiatives

Preferred:

Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline

Experience with workflow automation, integrations, or API-driven platforms

Preferred: hands-on experience applying AI-enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows

Knowledge of telecommunications, infrastructure, or technology-focused business environments