CES Advisor - German Speaker CES Advisor - German Speaker

Position Snapshot

Location: Portugal
Company: Nestlé Business Solutions (NBS)

Full-time/Remote

Schedule between 11h to 20h, from Monday to Friday

Fluent in German

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. 

Position Summary 

A Consumer Engagement Services Advisor - Social Media will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guide product users, focusing on our social media channels. 

A day in the life of... 

Respond to customer queries via written channels, mainly through our social media platforms, in a timely and accurate way 

Identify customer needs and create platform & brand specific answers  

Treat serious and sensitive consumer contacts following the specific guidelines 

Ensures Nestlé CES standard instructions

Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer 

What will make you successful 

Fluent Spoken and Written Knowledge in German 

Knowledge of Social Media platforms (Instagram, Facebook, etc.)

Joy in keeping up with social media trends and adapting them to our brands

Ability to adapt tone of voice to different brands and written channels

First experience in Community Management is a plus

Understanding of how CRM systems work is a plus

Excellent communication and problem-solving skills 

Multi-tasking abilities and attention to detail