Chief Marketing & Commerce Officer

ABOUT US

Terrabis is a leading privately held cannabis company with a bold growth strategy. Operating across both wholesale and retail channels, we are committed to delivering exceptional customer experiences while expanding access to cannabis through innovation, technology, and operational excellence. Join us as we continue to build the future of cannabis retail.

JOB SUMMARY

The Chief Marketing & Commerce Officer (CMCO) owns the full customer revenue engine at Terrabis, leading both marketing and direct-to-consumer commerce. This role is responsible for driving top-line revenue, strengthening brand presence, and building a unified omnichannel experience across digital and retail.

This leader connects marketing strategy, customer acquisition, eCommerce performance, and in-store/drive-thru (DT) experience into one cohesive function. They will oversee brand, digital marketing, CRM, eCommerce, and retail commerce initiatives, ensuring all efforts contribute to measurable business outcomes.

This is a highly cross-functional role that partners closely with Retail Operations, Merchandising, Technology/Data, and Finance to drive growth, improve conversion, and increase customer lifetime value.

RESPONSIBILITIES 

Marketing Strategy & Brand Leadership

Own the company’s marketing strategy, including brand positioning, customer acquisition, and retention

Lead development of integrated campaigns across digital, retail, and wholesale channels

Ensure consistent brand voice and customer experience across all touchpoints

Partner with executive leadership to align marketing efforts with company growth goals

Commerce Strategy & Revenue Ownership

Own performance and growth of all direct-to-consumer channels, including eCommerce, drive-thru, and in-store kiosks

Define and execute a unified commerce strategy that connects digital and physical retail

Establish and track KPIs including revenue, conversion rate, average order value, retention and customer lifetime value

Drive initiatives that increase transaction size, frequency, and overall customer spend

Customer Acquisition & Lifecycle Marketing

Oversee paid and organic acquisition channels, including digital advertising, SEO, and partnerships

Lead CRM and lifecycle marketing strategy across email, SMS, and loyalty programs

Build segmentation strategies to improve targeting, engagement, and retention

Optimize the full customer journey from first interaction through repeat purchase

eCommerce & Digital Experience

Oversee the performance and optimization of the eCommerce platform

Improve site experience, navigation, product discovery, and conversion

Lead digital merchandising strategy including product presentation, promotions, and category structure

Drive testing and personalization initiatives to improve customer experience and revenue

Retail Commerce Integration

Ensure alignment between digital and in-store experiences

Partner with Retail Operations to optimize drive-thru and kiosk performance

Support in-store initiatives that enhance customer experience and increase conversion

Align promotions, pricing, and merchandising across all channels

Technology, Data & Analytics

Oversee the marketing and commerce tech stack, including CRM, eCommerce platforms, and analytics tools

Ensure systems are integrated and support a single view of the customer

Build reporting frameworks and dashboards to track performance and inform decisions

Use data to drive strategy, identify opportunities, and improve efficiency

Leadership & Team Development

Build and lead a high-performing team across marketing, CRM, eCommerce, and analytics

Manage agency and vendor partners

Foster strong cross-functional collaboration across departments

Set clear priorities, accountability, and performance expectations

QUALIFICATIONS

10+ years of experience across marketing, eCommerce, or digital commerce

5+ years in a senior leadership role owning revenue or marketing performance

Proven success driving growth in a direct-to-consumer or omnichannel environment

Experience leading both marketing and commerce functions or closely integrated teams

Strong analytical mindset with ability to translate data into action

Experience working cross-functionally with operations, technology, and finance

Strong executive communication and leadership presence

PREFERRED QUALIFICATIONS

Experience in retail, cannabis, CPG, or other regulated industries

Familiarity with CRM and marketing platforms such as Klaviyo, Salesforce Marketing Cloud, HubSpot, or Braze

Experience with eCommerce platforms such as Shopify, Salesforce Commerce Cloud, or similar

Experience with project management tools such as Asana

Experience with digital merchandising and product discovery tools

Background in omnichannel environments that combine digital and physical retail

MBA or advanced degree is a plus

Additional Information

Terrabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

 
Remote - US
$225,000—$250,000 USD