Claim Support Representative (Remote)

Claim Support Representative (Remote)
Department: Claims Administration & Adjusting
Employment Type: Permanent - Full Time
Location: Home United States
Reporting To: Nicole Bitzas
Compensation: $19.50 - $25.35 / hour

Description
Our Story
Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What's in Store
We are on the lookout for a Claim Support Representative to join our growing team@! The Claim Support Representative is expected to carry out the following job functions and responsibilities with significant guidance from the Claim Director and other experienced claim resources. The job duties of the Claim Support Representative vary by location and by client companies. The following job duties are all encompassing, and managers should determine which job duties apply on a case-by-case basis.

Key Responsibilities

Participate in DLH training programs

Gather medical records and other information needed to assess ongoing benefit eligibility

Communicate with Policyholders and their authorized representatives and respond to verbal and written inquiries

Record information in claim files and input data into electronic systems to track activities and claim status, to disburse benefits and to produce management reports

Process, maintain and manage claim tasks and repetitive template payments for RPU/APU claims

Responsible for requesting and filing Attending Physician Statements and Continuance of Disability forms on RPU/APU claims

Participate in special projects as requested, and perform other related job functions as required

Support company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together

This is a full-time remote role.

Skills, knowledge & expertise

High school degree; Associates degree preferred

2–3 years’ experience in an office environment

Insurance industry experience and familiarity with medical terminology preferred

Expert knowledge of disability insurance

Excellent cognitive ability, analytical skills, organization, and recall

Excellent oral and written communication and interpersonal skills

Proficiency with Microsoft Word and Excel

General knowledge of all operations functions

Organization and attention to detail

Solid Customer service skills

Ability to handle multiple tasks

Ability to handle sensitive and confidential issues

Ability to work in a fast-paced environment

Ability to work individually and as a team player

Ability to adapt to changes in the work environment

Fluent in Spanish preferred

Equal Employment Opportunity & Legal Notices
Benefits
At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

Medical, dental, and vision plans to support your health and that of your family

A 401(k) plan with employer matching

Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees

Paid holidays

Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion
Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency:
The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance 

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at recruitment@davies-group.com