Claims Experience Advocate, French Market

We’re on the search for an empathetic, communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, you’re going to love this opportunity.

In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property loses and defy customer expectations along the way. With a customer-first mindset, you’ll be responsible for handling simple or fast-track claims. 

What you’ll do 

• Providing surprisingly delightful experiences to our customers through all our channels (email, phone, etc.) 

  Investigate and handle claims from start to finish

  Organize and prioritise daily tasks in order to resolve claim-based questions

  Working with management to help shaping processes

• Proficiency in French and English

  A degree in Law, Legal Studies, or related field

  Desire to work in a unique, dynamic, and fast-paced startup environment

  Efficient and loves to get shit done

  The ability to approach your work with empathy, patience, and positivity

  Enthusiasm about learning and adapting to the exciting world of AI –  a commitment to exploring this field is a fundamental part of our culture