Client Experience Travel Specialist
Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.
Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.
Role Overview
We are expanding our virtual team and looking for individuals who enjoy supporting clients and coordinating travel arrangements to help deliver smooth, well-planned vacation experiences. As a Client Experience Travel Specialist, you will work with travelers to understand their preferences, organize trip components, and guide them through the planning process from initial request through confirmed booking.
This role is a strong fit for individuals who enjoy service-based work, communication, and managing detailed planning tasks in a remote environment. You'll be involved in a variety of travel experiences including leisure getaways, cruises, resort stays, and international trips. Full training and ongoing support are provided.
Core Responsibilities
Assist clients in arranging travel plans such as hotels, airfare, cruises, transportation, tours, and activities
Interpret traveler needs to help identify suitable destination options and experiences
Offer guidance and recommendations to support confident travel decisions
Communicate with clients through email, phone, messaging tools, and online platforms
Coordinate reservations, confirmations, and updates with travel suppliers
Maintain accurate and organized client profiles and itinerary records
Monitor travel updates, supplier offers, and destination information
Support clients throughout the full planning and booking lifecycle
What We're Looking For
Interest in travel coordination and client service roles
Strong written and verbal communication skills
Ability to stay organized while managing multiple requests
Comfortable working independently in a remote setting
Basic computer literacy and familiarity with online systems
Must be at least 18 years old
Must reside in the US, UK, Mexico, Spain, Australia, and other approved regions
What We Offer
Flexible remote schedule with work-from-home convenience
Structured onboarding and continuous mentorship
Access to professional travel booking platforms and supplier networks
Travel-related incentives and industry perks
Opportunities for advancement into higher-level advisory or coordination roles