Client Liaison Representative
CLIENT LIAISON REPRESENTATIVE
Please note: Applicants must be located within the United States. E-Verify required. This position is not open to agencies or international applicants.
Remote | Reports to Chief Clinical Officer
$17–$20/hour
About Open Mind Health
Open Mind Health is a nationwide virtual behavioral health organization providing psychotherapy, psychiatry, and complementary mental health services across the United States. Our mission is rooted in compassionate care, accessibility, and helping clients move toward meaningful personal growth and wellbeing.
We are a collaborative, fast-moving organization that values professionalism, reliability, kindness, and operational excellence.
About the Role
The Client Liaison Representative serves as a primary point of contact for clients throughout their care journey. This role supports scheduling, coordination, insurance readiness, communication, and continuity of care while helping ensure clients feel supported, informed, and connected to services.
This is a highly interactive remote role that combines client communication, problem-solving, scheduling coordination, and administrative follow-through.
The ideal candidate is organized, emotionally steady, responsive, detail-oriented, and comfortable managing multiple priorities throughout the day.
Key Responsibilities
Schedule new and returning client appointments
Support recurring appointment coordination and continuity of care
Verify insurance eligibility and authorization status
Collect and document required intake and payment information
Follow up regarding missed appointments, incomplete documentation, and scheduling needs
Maintain accurate information within CRM and EHR systems
Communicate professionally and compassionately with clients and payer representatives
Escalate concerns appropriately and collaborate with internal teams as needed
What Success Looks Like
Clients are scheduled efficiently and supported professionally
Provider schedules remain organized and optimized
Insurance and intake requirements are completed prior to appointments
Communication remains calm, professional, and solution-oriented
Documentation and syhttps://app.breezy.hr/app/c/openmindhealth/positions/1312a9be971e/edit/description#stem records remain accurate and timely
Qualifications
Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience
Behavioral health or medical office experience preferred
Strong communication and organizational skills
Comfortable working in a fast-paced, high-volume environment
Ability to work independently in a remote setting
Reliable high-speed internet and private workspace required
Comfortable learning and working within multiple software systems
Work Structure
Full-time (40 hours/week)
Remote position
Scheduled daytime shift coverage required
Occasional weekend rotation may be required
Compensation & Benefits
$17–$20/hour depending on experience
PTO and paid holidays
Health, dental, and vision benefits
401(k) plan
$50/month technology stipend
This role is ideal for someone who enjoys helping people, staying organized, solving problems, and contributing to a mission-driven behavioral health organization.