[Remote] Customer Service Representative, Member Care
Note: The job is a remote job and is open to candidates in USA. Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. They are seeking a Customer Service Representative for their Member Care team to support members on their healthcare journeys by answering questions, solving problems, and ensuring access to care.
Responsibilities
- Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
Skills
- Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
- People-first communicator - you listen with empathy, connect easily, and meet members where they are
- Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
- Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
- High school diploma or equivalent required
- Bilingual in English and Spanish
- Available for one of three shifts options (Central Standard Time) 7:30 AM – 4:00 PM, 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM
- Bachelor's degree
- Experience in healthcare or insurance
Benefits
- Medical
- Dental
- Vision
- 401k
Company Overview