Client Relations Coordinator

As a Stoneside Client Relations Coordinator, you will be responsible for taking inbound phone calls from potential customers, answering their questions, and scheduling in-home design consultations with our sales team when requested. 
 
You’ll be the friendly first point of contact for our customers - helping them take the first step toward transforming their homes while working alongside a supportive, high-performing remote team. If you love helping people, thrive on organization, and want to be part of a company that truly values its people, we’d love to meet you. 
 
Location: Remote 
Hiring Preference: Candidates residing in the following states will be prioritized: WA, OR, CA, NV, CO, UT, AZ, OH, VA, MA, MD, TX, IL, GA 
 
Key Responsibilities 
Be the welcoming first voice our customers hear when scheduling installations, service appointments, and design consultations based on availability and team capacity 
Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms 
Follow up with prospective clients via outbound calls on web form inquiries and other lead sources 
Manage scheduling requests across multiple channels, including phone, chat, and email 
Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed 
Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments 
Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently 
Maintain scheduling documentation, reports, and related administrative records 
Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs 
Identify and contribute to process improvements that enhance scheduling accuracy and efficiency 

Qualifications and Skills  
Align with our mission and values and want to be part of a team where everyone loves their job 
Friendly, positive, and customer-focused demeanor 
Strong organizational skills with the ability to manage multiple priorities effectively 
Excellent verbal and written communication skills 
High attention to detail with a commitment to accuracy 
Proven ability to consistently deliver a 5-star customer experience 
Comfortable learning and using new technology and systems 
Ability to prioritize tasks and adapt quickly to scheduling changes 
Strong problem-solving skills with the ability to thrive in a fast-paced environment 
Must have reliable, high-speed internet access suitable for a remote work environment 
 
Compensation 
Hourly Rate: $22 / hour with additional weekend pay based on schedule 
Participation in Stoneside's Gain Share Program 
 
What We Offer: 
🏆 Stoneside Blinds & Shades is the #1-rated full-service, national window covering company in America based on customer reviews. For 16 years, we’ve been transforming homes and delighting clients through a personalized, five-star experience. With operations in 13 major U.S. markets and a consistent 15-20% annual growth trajectory, we’re building an exciting future - and we want passionate teammates to grow with us. 

At Stoneside, our people come first. With a 4.6/5.0 employee rating on Glassdoor and Indeed, we’re proud to be recognized as a top workplace where teammates feel valued, supported, and inspired. Our mission is simple but powerful: to deliver a five-star experience to our teammates, clients, partners, and community. 

Our culture is rooted in values we live every day: 
🤝 Honesty: We are always truthful, transparent, and authentic – even when it's hard. 
🌞 Positivity: We assume positive intent and bring a respectful, positive energy to our interactions with others. 
💖 Generosity: We bring an abundance mindset and seek a win/win for everyone. 
📈 Continuous Improvement: We never stop seeking and implementing better ways of doing things. 
🔥 Passion: We are genuinely engaged and focused on fulfilling our five-star promise. 

When you join Stoneside, you’re not just joining a company - you’re becoming part of a supportive, collaborative team that celebrates wins together, embraces diverse perspectives, and believes in lifting one another up. 

✨ Come be part of a workplace where culture, values, and people come first. 

Benefits 
Excellent health, dental, and vision insurance 
Short-term and long-term disability coverage 
Generous paid time off and paid holidays 
401(k) with employer match 
Supportive, people-first company culture 
Employee Assistance Program (EAP) 
Participation in our Gain Share Program 

At Stoneside, we value and are enriched by a variety of perspectives. Each teammate brings unique skills, experiences, and backgrounds, and together we create something stronger. 

We’re proud to be an equal opportunity employer and encourage all applicants to apply. All qualified candidates will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation (including transgender status), national origin, ancestry, genetics, pregnancy, disability, age, marital or familial status, or veteran status. 

Even if your experience doesn’t line up exactly with every requirement, we still encourage you to apply - you may be the perfect addition to our team. 

We are accepting applications on an ongoing basis. 
 
If you need assistance or an accommodation due to a disability, please contact our HR team at hr@stoneside.com. 
 
In accordance with the Colorado Chance to Compete Act, we do not ask about criminal history on initial applications. If offered a position, candidates will be subject to a background and a credit check. 
 
In accordance with the Job Application Fairness Act, we do not request age-related information such as date of birth or graduation dates on applications.