Client Service Associate
Heffernan Insurance Brokers is a company focused on delivering excellent financial planning and investment management services. The Client Service Associate supports the Wealth Manager by preparing financial plans, conducting portfolio reviews, and ensuring a high-quality client experience.
Responsibilities
- Prepare and update client financial plans, portfolio reports, and presentation materials using firm software tools
- Review client files, recent activities, and relevant updates before meetings
- Attend specific client meetings and help with meeting notes, follow-ups, and documentation
- Draft post-meeting action plans and ensure follow-up items are completed promptly in coordination with the Client Service Manager
- Enter and update precise client information in financial planning software
- Conduct research and analysis on financial planning topics such as retirement income strategies, stock-based compensation, social security optimization, required minimum distributions, and charitable giving strategies, among other subjects
- Assist in modeling planning scenarios, Roth conversions, and tax-efficient withdrawal strategies
- Assist in creating client recommendations and written plan summaries for advisor review
- Assist in preparing investment review materials, rebalancing reports, and asset allocation summaries
- Help monitor portfolio allocations relative to investment policy targets
- Collaborate with the Wealth Manager on special investment research projects and portfolio analysis
- Maintain accurate and organized client information in CRM and planning software
- Work closely with the Client Service Manager to ensure a smooth client service experience
- Ensure adherence to documentation, recordkeeping, and reporting requirements
- Participate in special projects or process improvement initiatives as assigned
Skills
- High School diploma or GED required
- Strong analytical and problem-solving skills, with keen attention to detail
- Excellent communication skills required, both verbal and written
- Highly organized and able to manage competing priorities and deadlines
- Comfortable working with financial modeling, spreadsheets, and in a technology-driven environment
- Must establish and maintain effective relationships with colleagues, customers, and business partners
- Must have a proactive mindset, consistently looking for ways to improve internal processes and elevate the service experience for clients
- Proficient in MS Office - namely Outlook, Word, Excel, and PowerPoint
- Professional demeanor and behavior are required, as referenced in the Heffernan core values (Habits)
- Bachelor's degree in Finance, Accounting, Economics, or related field
- CFP certification preferred, or willingness to pursue certification
- Series 7 and 65 (or 66) licenses preferred, or willingness to obtain within the first year of employment
- 0-2 years of experience in a financial planning or paraplanning capacity desired (internship experience welcome)
Benefits
- Discretionary annual incentive program
- Comprehensive benefits package
Company Overview